Senior Hospitality Service Coordinator

RICOH COLOMBIA · San Francisco, CA · 3 mo ago

On-siteOTHRFull-time

Job Duties And Responsibilities

Greet visitors/guests - validate against guest lists, provide badge, parking validation as necessary
Serve as company concierge in regard to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc.
Cooker catering for meetings with support staff and caterers
Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times
Aid in audio visual equipment for meetings
Back up clerical support for Executive Assistants
Where/when appropriate, the individual will also be asked to help with other departmental/non-client business activities
Vendor procurement and coordination for special projects
Assist in daily management of facilities and provide support to Executive Level client facing staff
Perform daily visual inspection of site services and Ricoh and customer compliance to safety
Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external
May require “standing in” for absences or vacations of the onsite resources, that may also include site leadership
Perform other duties as assigned

Qualifications

Requires high school diploma or equivalent
Requires 1-3 years of experience in the field or in a related area
Experience working in Headquarters environment preferred
Knowledge, Skills And Abilities: Exceptional organizational and coordination capabilities, strong professionalism and integrity in all interactions, excellent verbal and written communication skills, proven ability to deliver outstanding customer service, proficient in Microsoft Office Suite and general PC applications, effective problem-solving and critical thinking skills, skilled in operating audio-visual equipment, able to work independently with minimal supervision

Working Conditions, Mental and Physical Demands

Could be required to move locations in one day should the business require it
Ability to cover accounts over an assigned operational area
May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
Work assignments are diversified
Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information
Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.)
Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required
Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend, and other times may vary

About Us

At Ricoh, we are a team driven by passion and purpose. We connect people and technology to create outstanding customer experiences and deliver innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. Join us to help drive our high-performance culture of excellence into tomorrow.

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