Senior Home Equity Loan Processor

About the role

The Senior Home Equity Loan Processor serves as a subject matter expert and key operational resource within the Home Equity lending team. This role oversees the full loan processing cycle from application through closing, while supporting team performance through mentoring, escalation management, and pipeline oversight. The Senior Processor collaborates closely with loan officers, underwriters, appraisers, closers, and members to ensure timely, high‑quality loan processing and an exceptional member experience.

Responsibilities

• Perform all core functions of a Home Equity Loan Processor, including document collection, verification, and communication with borrowers and third parties.
• Mentor and guide processing staff, supporting the development of their knowledge and skills.
• Assist with pipeline management.
• Share best practices and offer assistance to internal and external business partners throughout the process.
• Partner with management and internal teams to improve processes, resolve issues, and promote operational efficiency.
• Support team members by managing escalated calls and member messages professionally and promptly.
• Respond to Medallia member experience surveys in a timely and professional manner.

Qualifications

• Associate's degree in business, finance, a related field, or equivalent experience (required).
• Minimum five years of experience in consumer or mortgage lending (required).
• At least three years of experience in home equity or mortgage loan processing specifically.

Pay

Targeted Pay Range: $24.32 – $30.62 per hour, based on qualifications and experience.

Keys to Success

• Service Champion: Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors: Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action: Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven: Collaborates across Langley, communicating with transparency and prioritizing a team‑based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners: Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is frequently required to sit, stand, walk, speak, listen, and understand. The employee will be required to use their hands and arms to operate standard office equipment such as a keyboard and mouse. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

The work environment is typically indoors with a regulated temperature and moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover a comprehensive listing of functions, duties, or responsibilities; they may change or be added at any time with or without notice.