Senior HIE Technical Account Manager

Responsibilities

• Develop and maintain strong relationships with healthcare provider organizations, health systems, EHR vendors, interoperability vendors, and strategic trading partners.
• Serve as the primary point of contact and trusted advisor for assigned healthcare organizations participating in HIE initiatives.
• Engage prospective and existing participants to promote adoption, optimization, and meaningful use of HIE technologies and interoperability services.
• Lead executive-level and operational discussions with provider organizations regarding interoperability strategy, workflow transformation, and integration opportunities.
• Identify opportunities to expand HIE utilization, strengthen provider engagement, and improve electronic information sharing across the healthcare ecosystem.
• Facilitate meetings, workshops, webinars, and stakeholder sessions with provider organizations, vendors, and cross-functional project teams.
• Provide subject matter expertise on healthcare interoperability standards and HIE technologies, including HL7, FHIR, CCD/C-CDA, ENS, and query-based exchange.
• Conduct technical and workflow assessments to identify current-state capabilities and future-state interoperability goals.
• Evaluate and recommend integration strategies in collaboration with provider organizations and vendors.
• Troubleshoot interoperability and data exchange challenges and support successful technical implementations.
• Maintain strong knowledge of federal and state HIE priorities and standards, and statewide health initiatives that will be supported by the use of health information exchange.
• Collaborate with colleagues to identify issues, trends and opportunities to promote health information exchange and digital health initiatives, and provide interoperability expertise to projects as needed.
• Coordinate cross-functional teams, vendors, and stakeholders to ensure successful project delivery.
• Develop project documentation, workflow diagrams, implementation guides, presentations, and status reports.
• Maintain project activity and stakeholder communications within CRM and project management tools.

Requirements

• Experience: 5+ years of experience in healthcare technology, interoperability, HIE, or health IT consulting.
• Project Management: Experience managing healthcare technology projects and client relationships.
• Technical Expertise: Strong background in EHR and HIE implementations preferred.
• Knowledge & Skills: Strong understanding of healthcare interoperability standards, healthcare workflows, and integration technologies; excellent communication, presentation, relationship management, and consulting skills; excellent organizational, verbal, and written communication skills; proven ability to manage multiple projects and priorities in a fast-paced environment; ability to work collaboratively across technical, operational, and executive teams; experience with CRM, project management tools, and Microsoft Office applications.