Senior Help Desk Support Specialist

About the role

Provide technical support to end-users via phone, email, and remote access tools. Troubleshoot hardware and software issues, assist with user training, and maintain helpdesk logs.

Responsibilities

• Troubleshoot and resolve complex technical issues in a timely manner.
• Train users on new software and hardware configurations.
• Document and track all helpdesk tickets and resolutions.
• Collaborate with IT team to ensure smooth operation of systems and services.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of relevant experience in a help desk or technical support role.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and interpersonal skills.

Qualifications

• Proficiency in Windows/Linux operating systems and common software applications.
• Experience with ticketing systems and remote access tools.
• Knowledge of network troubleshooting and basic cybersecurity principles.

Skills

• Technical proficiency in troubleshooting and resolving hardware and software issues.
• Effective communication and customer service skills.
• Ability to prioritize tasks and manage multiple open tickets simultaneously.

Benefits

• Flexible working hours.
• Professional development opportunities.
• Competitive compensation package.

Pay

• $50,000 - $60,000 annually.

Schedule

• Full-time position.
• Monday through Friday, 8:00 AM - 5:00 PM.