Senior Help Desk Specialist

About the role

JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting.

Responsibilities

• Provide daily supervision and direction to help desk staff
• Oversee phone and in-person user support operations
• Manage support for e-mail, directories, and Windows desktop applications
• Ensure staff serves as first point of contact for troubleshooting
• Cook up coordination resolution of hardware/software PC and printer problems

Requirements

• 5 years of experience in help desk operations or IT support
• CompTIA Security+ or MCSA certification
• Supervisory and team leadership experience
• Experience managing help desk staff and operations
• Knowledge of Windows desktop applications and troubleshooting
• Strong communication and problem-solving skills

Qualifications

• Prior experience managing help desk operations for DoD, DISA, or DES
• Active Secret clearance required; Top Secret clearance strongly preferred
• Ability to work on-site at Arlington, VA

Skills

• CompTIA Security+ or MCSA certification
• Experience leading teams in defense IT support environments
• Familiarity with DoD service level agreements and metrics

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program

Pay

Commensurate with experience.

Schedule

Varies based on business needs.