Senior Help Desk Engineer

What You’ll Do

• Maintain and troubleshoot PC network connectivity to provide maximum uptime.
• Follow standard Help Desk operating procedures.
• Log all support requests using request tracking platform.
• Research and make recommendations for new software, solutions, and hardware.
• Set up and test machines for our users.
• Respond to user hardware and software problems.
• Research, download, and test patches, upgrades, and service packs.
• Test and document corporate projects as assigned by leadership.
• Train new team members and staff.
• Manage Microsoft 365 email hosting.
• Promote a positive environment for our team.

What You Bring

• Bachelor's Degree or applicable experience
• Active Directory management (2+ years)
• Microsoft Deployment Tool imaging console (2+ years)
• Hardware knowledge for Dell workstations/laptops (2+ years)
• File manipulation, shared files/folders networking (2+ years)
• Experience supporting both Microsoft and Mac operating systems (2+ years)
• Experience with Microsoft Office Macros (creation and installation) Or equivalent certifications/education
• Enterprise level Antivirus experience
• Enterprise level VPN experience
• Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases
• Experience with PC hardware build and troubleshooting

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values

• Serve
• Make it Happen
• One team