Senior Hearing Aid Specialist

About the role

Responsible for overseeing employees and directing operations of the Hearing Center and other areas of the warehouse. Addresses personnel issues and oversees tasks performed by employees. Participates in Licensed Hearing Aid Dispenser duties. Responsible for understanding, teaching, and maintaining our culture, core values and ethics. This is a full-time management/leadership position. Provides high level member service.

Responsibilities

• Schedules, develops, counsels, trains, and directs department personnel.
• Reviews and approves area timecards.
• Drafts and participates in presentation of employee performance appraisals.
• Oversees apprentices as required for certification qualification.
• Attends and participates in Staff Meetings.
• Oversees and participates in duties of Licensed Hearing Aid Dispenser.
• Uses equipment located within the department to conduct testing and ear impressions in a manner which is safe to the member and consistent with a passing score on the ‘Ear Impression Certification Exam’.
• Completes hearing evaluations, makes