Senior Hearing Aid Specialist

About the role

Responsible for overseeing employees and directing operations of the Hearing Center and other areas of the warehouse. Addresses personnel issues and oversees tasks performed by employees. Participates in Licensed Hearing Aid Dispenser duties. Responsible for understanding, teaching, and maintaining our culture, core values and ethics. This is a full-time management/leadership position. Provides high level member service.

Responsibilities

• Schedules, develops, counsels, trains, and directs department personnel.
• Reviews and approves area timecards.
• Drafts and participates in presentation of employee performance appraisals.
• Oversees apprentices as required for certification qualification.
• Attends and participates in Staff Meetings.
• Oversees and participates in duties of Licensed Hearing Aid Dispenser, including:
  • Using department equipment to conduct testing and ear impressions safely and in accordance with certification standards.
  • Completing hearing evaluations, making product recommendations, taking ear impressions, ordering product, delivering and programming hearing devices, and maintaining member’s digital file.
  • Ringing orders and collecting payment when necessary.
• Provides and ensures prompt and courteous member service; responds to member concerns using problem solving skills, tact and discretion.
• Overrides and checks cash register codes; approves refunds.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing guidance and hands-on training aligned with the HAAP curriculum.
• Observes employee performance and paperwork to ensure adherence to department procedures and standards for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.
• Implements and upholds safety and security procedures; ensures all minimum licensing requirements are satisfied and maintained.
• Reviews department budget, financial statements, and submits insurance payment records; develops and implements plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.
• Approves and submits orders for equipment, product, and supplies.
• Coordinates proper maintenance and repairs for machinery and equipment.
• Upholds safety and security procedures including identifying trip hazards, ensuring proper PPE, and maintaining department cleanliness; coordinates equipment maintenance, repairs, and replacements.
• Performs off-site marketing to increase sales; travels by air and ground transportation, including some weekends, as business needs require, to assist other hearing aid departments.
• Ensures proper procedures for cleaning and infection control are implemented; ensures proper cleanup and disposal of hazardous materials.
• Assists with department duties as necessary; assists in other departments of the warehouse as necessary.

Requirements

• Ability to operate vehicles, equipment or machinery.
• Open availability to meet the needs of the business.
• Upon hire, proof of authorization to work in the United States will be required.

Benefits

• Paid time off.
• Health benefits including medical, dental, vision, hearing aid, pharmacy, behavioral health, and employee assistance.
• Health care reimbursement account.
• Dependent care assistance plan.
• Short-term and long-term disability insurance.
• Accidental death & dismemberment (AD&D) insurance.
• Life insurance.
• 401(k) retirement plan.
• Stock purchase plan for eligible employees.