Senior Healthcare IT Operations / Program Manager | Medicaid/MMIS

Job Description Job Title : Senior IT Healthcare Project Manager – Medicaid MMIS Operations Position Overview Lead the operational management of business-critical Medicaid systems supporting enrollment, claims, encounter processing, payments, and related healthcare functions. This role combines project management, production operations, vendor coordination, incident management, and release oversight within a fast-paced healthcare technology environment. What You'll Do Lead operational support for MMIS, encounter processing, and supporting healthcare systems. Coordinate with vendors, cybersecurity, enterprise architecture, and internal stakeholders. Manage incident, issue, and escalation processes through resolution. Oversee release management, implementation readiness, and post-release monitoring. Monitor vendor performance and service level agreements. Develop desk aides, process flows, and standard operating procedures. Train team members on operational processes and ticketing procedures. Lead production support, helpdesk, interface/EDI support, stakeholder monitoring, and user acceptance testing activities. Ensure compliance with security requirements and operational standards. Support change management through backlog grooming and operational readiness. Required Qualifications Bachelor's degree in a technical, business, or healthcare field. Equivalent experience in business/systems analysis or computer systems development/modification may be substituted. 3+ years of experience managing healthcare system operations or administrative program functions. 5+ years of project or program management experience leading system implementations or enhancements. Experience managing incident, issue, and operational support activities. Vendor management and cross-functional coordination experience. Strong documentation, process management, and communication skills. Ability to provide on-call and after-hours incident support. Preferred Qualifications Experience managing Medicaid Enterprise or MMIS operations. Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts. Experience with ticketing software. Experience writing standard operating procedures for new system implementations. AWS Cloud certification. Experience preparing presentations and reports. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #HealthcareIT #ProjectManager #MMIS #Medicaid #ITOperations #ReleaseManagement #IncidentManagement