Senior Healthcare Business Banking Relationship Manager - Pittsburgh

Based in Pittsburgh, PA; territory covers Youngstown, Warren up to Erie.

About the role

Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with moderate levels of risk and complexity of needs. Generally works with a moderate degree of supervision.

Responsibilities

• Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Builds an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Through discovery conversations, identifies and implements client solutions and, as appropriate, collaborates with internal business partners.
• Effectively executes on contact management strategy through utilization of available tools and resources.
• Regularly meets with internal business partners to communicate and review business results and pipeline management.

Qualifications

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelor’s degree

Preferred Skills

• Book of Business
• Client Relationship Building
• Credit Processes
• Credit Products
• Customer Engagement
• Decision Making
• Financial Analysis
• Identifying Sales Opportunities

Competencies

• Client Relationship Management
• Customer Experience Management
• Customer Retention
• Decision Making and Critical Thinking
• Effective Communications
• Interpersonal Relationships
• Knowledge of Customers
• Selling
• Understanding Customer Needs

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year (unless otherwise required by law)
• Between 15 to 25 vacation days each year, depending on career level and years of service