Senior Health Plan Management Associate

About the role

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere. In this role you will manage and grow Teladoc Health's relationship with major insurance companies (health plan payers) while building strategic relationships within your account base, across a matrix of roles and areas of expertise, including executive-level personnel. You have the opportunity to expand Teladoc Health's reach within your account base, driving revenue growth, product expansion and market development.

Responsibilities

• Increase Teladoc Health market share by prospecting and identifying new opportunities within your account base
• Develop quarterly reports that enable you to use data to construct a powerful story that defines Teladoc Health s value proposition, for presentation to executive-level clients
• Develop an operating calendar, detailed account plan/forecast and account planning/mapping process
• Work closely with internal partners including product, clinical, data science, implementation, reporting, legal and finance personnel to deliver on Teladoc Health s side of the strategic roadmap
• Maximize, drive and achieve revenue and margin goals while staying within the allocated budget
• Manage and deliver on issue resolution and customer satisfaction within your account base
• Demonstrate a broad comprehension of the customer s needs, market trends, industry challenges, major players, relevant products and technologies

Qualifications

• 5+ years experience within the health plan payers space
• A proven track record of success with complex and strategic account management
• Experience transforming account productivity from volume-based to value-based results
• Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style
• Ability to energize, communicate and build rapport at all levels within an organization