Senior Head Coach - Nike Orlando Service Center

About the role

Join the NIKE Team as a Senior Store Manager. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way.

Responsibilities

• Lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported.
• Use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships.
• Work with District Partners on key enterprise-wide initiatives and programs.
• Lead your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Drive store operation excellence and execute brand initiatives, including P/L statements, labor management, expenses, activations, and programs.
• Ensure your team makes positive moments, has fun, and feels like they are a part of something bigger.

Requirements

• A minimum of six years of customer-facing retail or hospitality experience.
• A minimum of four years of store management experience.
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.
• Proficient in Microsoft Office and retail business systems.
• Able to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Able to work weekends, nights, and holidays as needed.

Qualifications

• Enthusiastic, passionate, and knowledgeable about NIKE products and services.
• Leading your team with courage and cultivating your store environment to achieve sales, service, organization, customer satisfaction and profitability goals while maintaining safety and operational standards.
• Fostering a high performing, engaged team environment with a culture of recognition and rewards.

Skills

• Customer service skills.
• Leadership abilities.
• Team management.
• Conflict resolution.
• Employee coaching and counseling.

Benefits

• Medical, Dental and Vision Insurance.
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
• 401(k) Plan.
• CERA.
• Employee Assistance Program.
• Mental and Emotional Health.
• Financial Coaching and Education.
• Child Development Support and Caregiving.
• Accrued Paid Time Off and Holiday Pay.
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP).
• Access to support through Optum Employee Assistance Program at no cost for you and your family.
• Discounts for you and your family from Nike, Converse, and Jordan up to 50% off NIKE, Inc.

Pay

• Starting pay details are not specified but competitive based on experience and qualifications.

Schedule

• Flexible schedule to accommodate store operations and customer needs.