Senior Hardware/Software Installation Technician (Survey Team Lead)
SITE SURVEY LEADERSHIP & ENGINEERING
Lead physical site surveys at military installations (CONUS and OCONUS) to validate power, space, cooling (HVAC), and connectivity requirements for new equipment deployments.
Analyze existing network infrastructure (fiber/copper cabling, patch panels, conduit) to determine upgrade requirements.
Develop comprehensive Site Survey Reports (SSRs) and Installation Design Plans (IDPs), including floor plans, rack elevation diagrams, and power calculations.
Generate accurate Bills of Materials (BOMs) to support procurement and logistics for upcoming installations.
HARDWARE & SOFTWARE OPERATIONS
Perform installation, configuration, and troubleshooting of IT hardware (routers, switches, crypto devices, and UPS units) and associated software/firmware.
Load and configure operating systems (Windows/Linux) and apply system baselines (e.g., STIGs) in accordance with DoD cybersecurity standards.
Conduct "burn-in" testing and validation of systems prior to final acceptance.
Troubleshoot complex hardware/software interoperability issues in the field, coordinating with backend engineering teams for resolution.
PROJECT COORDINATION & DOCUMENTATION
Act as the primary technical liaison between the Program Management Office (PMO) and the site customer (bases, camp, posts, and stations).
Create and maintain engineering drawings using Microsoft Visio or AutoCAD.
Ensure all field activities comply with safety regulations and military installation access procedures.
Provide After Action Reports (AARs) and daily status updates during travel.
Ensure personnel remain up to date and current on all required training and certifications.
QUALIFICATIONS
- Bachelor’s degree in IT/Engineering or 6+ years of relevant field experience in lieu of a degree.
- 5+ years of experience in hardware/software integration and structured cabling.
- Proven experience conducting site surveys for DoD or Federal Government environments.
- Proficiency in Microsoft Visio for creating network diagrams and rack elevations.
- Strong understanding of power requirements (NEMA plugs, UPS sizing, BTU calculations).
- Knowledge of fiber optic and copper cabling standards (single-mode, multi-mode, CAT6).
- US Army Signal Brigade / DISA / DoDIN network installation/modernization experience.
- Computer Aided Design (CAD)
- BICSI Technician or RCDD certification.
- Active Secret Clearance; Top Secret preferred.
- Ability to lift and carry equipment up to 50 lbs; ability to work in confined spaces (server closets, raised floors).