Senior Hardware Manager

About the role

RideCo is transforming public transit from static, scheduled fixed-routes to a dynamic on-demand network. As a Senior Hardware Manager, you'll be at the forefront of this transformation.

Responsibilities

• Lead and oversee low voltage hardware installations in vehicles and facilities, including tablets, modems, GPS units, cameras, and related peripherals.
• Manage field technicians and third-party installers to ensure installations meet company standards, safety requirements, and client specifications.
• Establish troubleshooting frameworks for power, wiring, connectivity, mounting, and configuration issues on-site and remotely.
• Ensure quality assurance processes are in place to validate installations against company and regulatory standards.
• Lead the deployment and configuration strategy for hardware solutions integrated with VoIP software capabilities.
• Oversee hardware provisioning, staging, kitting, and asset tracking.
• Administer and maintain Mobile Device Management (MDM), Telco, VOIP and other communications platforms.
• Direct service ticket intake, triage workflows, escalation processes, and resolution standards.
• Ensure accurate documentation standards for assets, configurations, and deployments are maintained.
• Manage and maintain vendor relationships, including coordination, issue resolution, and follow-ups.
• Partner with Sales and Solutions teams by providing hardware quoting, configurations, and technical feasibility guidance.
• Cook up logistics, lead times, and deployment readiness with vendors and internal stakeholders.
• Negotiate and manage warranty programs both internally and through 3rd party vendors.
• Lead multi-site and large-scale deployment initiatives from planning through execution.
• Track project progress, identify risks, and communicate status updates proactively.
• Develop and maintain SOPs, installation guides, training materials and operational documentation.
• Mentor and coach technical staff; provide performance feedback and development guidance.
• Travel to client sites to oversee installations, audits, troubleshooting, and go-live support.
• Lead multi-day deployments and high-priority launches, ensuring operational readiness.

Requirements

• Demonstrated leadership experience managing technical installation teams or hardware deployment programs or vehicle maintenance teams.
• Strong understanding of vehicle electrical systems, grounding, and cable management.
• Demonstrated ability to troubleshoot hardware, software, and connectivity issues.
• Comfortable working in transit, fleet, or field environments.
• Located in New York City or New Jersey with ability to reliably commute to Long Island City, Queens.

Preferred Qualifications

• Experience with transit, fleet, or mobility technology deployments.
• Experience managing MDM platforms and large fleets.
• Familiarity with service ticketing systems and remote support workflows.
• Experience coordinating cross-functional teams and vendors.
• Current or past MECP (Mobile Electronic Certified Professional) Certificate is considered an asset.

Pay

$120k - 140k + performance based bonus + stock options

Schedule

Flex-time work schedules

Benefits

Medical, dental, prescription, and more