Senior Product Manager
Position Summary
Candid is a nonprofit that provides data and insights about the social sector. We help nonprofits and funders connect to support their work. This role involves owning and developing the core platform that powers all of Candid's products.
Responsibilities
Own core global platform features and services across the full Candid product catalog including SaaS, APIs, data services, and AI workflows — delivering next-generation functionality to partner product teams and end users alike.
Create and maintain product roadmaps and backlogs for core platform features and systems, in alignment with other product teams, with ruthless focus on prioritization and cross-team dependencies.
Lead platform architecture decisions in partnership with engineering, ensuring scalability, reliability, and maintainability as the foundation for all Candid products.
Define and enforce platform standards, shared services, and APIs that enable partner product teams to build efficiently and consistently.
Inform Candid's product strategy by collecting user feedback, market pain points, competitive analysis, stakeholder input, and the strategic value of existing and future data needs.
Lead product discovery with engineering, design, and data to identify, prototype, and implement solutions using emerging technologies — automating workflows, surfacing insights, and delivering critical context at scale — while continuously evaluating new tools to maintain competitive advantage.
Oversee development of integrations with the product portfolios of other teams.
Partner with product teams to prioritize work toward collective OKRs, target metrics, and customer-driven features.
Requirements
5+ years of product management experience with complex, data-driven SaaS products; prior experience owning a shared platform, infrastructure product, or developer-facing product strongly preferred.
Deep familiarity with AI and emerging technologies, including prototyping, generative tools, and practical production implementations.
Experience with B2B subscription products (Salesforce or similar) and payment processing systems, including credit card and ACH.
Technical proficiency with data queries, APIs, and search technology — comfortable reading API documentation, writing basic queries, and engaging deeply in technical trade-off conversations with engineering.
Working knowledge of cloud infrastructure concepts (AWS or equivalent) — including serverless architecture, CDN delivery, rate limiting, and logging/observability tooling.
Proven ability to facilitate cross-functional collaboration between design, engineering, data, and business stakeholders across multiple concurrent workstreams.
Strong documentation skills, both for technical audiences and external audiences.
Excellent communication skills — able to translate complex technical concepts for non-technical audiences and advocate for platform investment at the leadership level.
Willingness to perform other duties and special projects as needed/requested.
Sensitivity and respect for racial, gender, sexual orientation, and cultural differences.
Champions and represents Candid’s core values: We’re driven, direct, accessible, curious, and inclusive.
About Candid
Candid’s mission is to get you the information you need to do good. The world’s problems are only growing, and change can’t wait. Nonprofits are needed now more than ever, but all too often their work goes without adequate support. Candid makes it easier and faster for nonprofits and funders to connect in pursuit of solutions to change the world. Candid is where nonprofits find grants, donors find nonprofits that inspire them, and all can gain insights about the work being done for good. Candid is a qualifying nonprofit organization as defined by the Public Service Loan Forgiveness Program. As such, Candid employees may claim their employment time on their PSLF application.
Benefits
Health insurance (medical, dental, vision)
retirement contribution with additional option for a match
paid life insurance and AD&D
paid leave time (PTO, compassionate leave, volunteer, holiday, parental)
short-term and long-term disability
pre-tax transit
flexible spending accounts
supplemental insurance
summer hours
Public Service Loan Forgiveness (PSLF) program eligible employer.
Pay
$120,000 - $165,000 (this range is for the NYC area and will be adjusted for other localities; additionally, factors like skills and experience will be considered).
Schedule
35-hour work week, Monday through Friday
Location
Remote. In-person attendance is expected twice per year during our annual, weeklong all-staff summits. Additional in-person meeting participation is expected at least once per quarter for senior leaders and at least once per month for the executive team. Staff not located in the NYC area are expected to travel for these meetings.