Senior Guidewire ClaimCenter Business Analyst

Responsibilities

• 8+ years of hands-on Guidewire ClaimCenter experience.
• Strong P&C Insurance / Claims domain knowledge.
• Hands-on experience in Production Support, Incident Management, Problem Management, and RCA.
• Strong understanding of ITSM processes and best practices.
• Proven experience gathering and analyzing business requirements.
• Ability to translate business needs into functional requirements and user stories.
• Experience writing Gherkin-based Acceptance Criteria.
• Hands-on experience with UAT and functional testing.
• Good understanding of Guidewire APIs and integrations.
• Understanding of application development and microservices architecture.
• Strong analytical, troubleshooting, and problem-solving skills.
• Guidewire Analyst Certification is a plus.
• Provide functional and production support for Guidewire ClaimCenter applications.
• Analyze incidents, problems, and recurring production issues and perform Root Cause Analysis (RCA).
• Manage and prioritize production incidents in accordance with ITSM / service management processes.
• Collaborate with business stakeholders and claims users to understand business needs and translate them into clear functional requirements.
• Gather, document, and validate requirements for ClaimCenter enhancements and system changes.
• Create detailed User Stories, Functional Requirements, and Gherkin-based Acceptance Criteria.
• Work closely with developers, integration teams, QA, and business users throughout the delivery lifecycle.
• Support UAT and functional testing, including test scenario development, defect analysis, and validation.
• Troubleshoot Guidewire ClaimCenter functional and application issues.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.