Senior Growth Product Manager

Established in 2008, Zicasso is the most-reviewed and highest-rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our Zicasso travel specialists are the world's top 2% of boutique tour operators and travel agents, pre-vetted and handpicked to create itineraries tailored to each traveler's unique preferences. As a member of our team, you'll play a key role in bringing travelers' dreams to life while working for a company recognized for its strong brand reputation among discerning travelers. Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler.

We are a fully remote company spanning five continents, fostering a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. Our global team comes together biannually for international retreats and summits, typically held for a week at a new location, providing opportunities to collaborate in person and strengthen our culture while experiencing the destinations we serve.

About the role

The Trip Request conversion flow is the most important product flow of our product. As a data-driven, growth-oriented Senior Product Manager with experience in Conversion Rate Optimization (CRO), you will report to the Head of Product and drive growth across our entire conversion funnel. You will lead agile squads, collaborating with Engineering, Design, and Marketing to turn traveler insights into high-impact experiments. Your mission is to optimize the "discovery-to-request" journey, ensuring our site reflects our premium brand while maximizing conversion.

Responsibilities

• Own the execution of the 2026 CRO roadmap, defining the optimization vision, strategy, and roadmap.
• Drive a team in a fast-paced environment to launch, adjust, pivot, or scale experiments based on real-time A/B test results.
• Serve as the product lead for two squads focused on Web CRO for different portions of the same user journey.
• Partner with our Data Team to define tracking requirements, analyze A/B test performance, and build visualization reports in Tableau.
• Work closely with Product Designers to bridge the gap between qualitative research and quantitative data, ensuring every experiment is both user-centric and business-aligned.
• Align with Marketing on content and performance marketing initiatives and coordinate with other product areas to ensure seamless data flow across our ecosystem.

Requirements

• 6-10 years of experience in Product Management.
• Proven track record of driving results through experience and flow optimizations, with expertise in A/B testing and experimentation.
• Strong understanding of how product content, page, and interaction design affect conversion.
• Data-driven, hypotheses-driven, and capable of making data-informed decisions.
• Excited about using LLMs and AI-driven personalization to create tailored experiences for travelers.
• Fluent in GA4 and Tableau (or similar tools like PowerBI) to extract insights on user behaviors and product directions.
• Comfortable speaking the language of engineers, understanding technical constraints, and navigating data structures, though coding is not required.
• Background in Business or Tech, with an understanding that for a luxury brand, "conversion" must feel like an invitation, never a transaction.
• Expertise in Jira for backlog management.
• Exceptional written and verbal communication skills in English.
• Availability to work until 3:00 PM PT (Pacific Time).

Preferred Qualifications

• Experience in the Travel-Tech or Luxury Customer-facing industries.
• Professional experience in a multicultural or international environment.

Benefits

• Remote work from your home base with flexible hours for a great work-life balance.
• Innovative, fast-paced, and collaborative culture that values diverse voices and opinions.
• Competitive compensation and benefits package (medical, dental, vision).
• Open Paid Time Off policy and 10 days of company-paid holidays.
• Stock options package.
• 401K retirement plan with employer matching.
• Substantially discounted luxury travel during off-season.
• Learning and development annual stipend.
• Two company-sponsored business trips each year at international destinations we serve.