Jobs · Human Resources · California

Senior Group Manager, Technical Training

Hyundai Motor Company · Fountain Valley, CA · 1 mo ago
On-siteHuman ResourcesContract
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: - Intro paragraph about Hyundai, mission, etc. That could be "About the role" or maybe "About the role" is not exactly present but we can treat as "About the role". The instruction: do NOT repeat the job title as a heading. Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections: About the role (intro), Responsibilities (What You Will Do), Requirements/Qualifications (What You Will Bring To The Role), Benefits (What Hyundai Can Offer You), Pay (Compensation Range), Schedule (maybe travel required? Not schedule but maybe "Physical requirements" includes travel). The schedule section is for work schedule; we have "20% travel required, international (Korea) and domestic." That's not exactly schedule but could be considered schedule? The instruction: only include Pay/Schedule/Benefits sections if posting actually states them. It does state compensation range, so Pay section is valid. It does state travel requirement, but not schedule like hours. Could we treat travel as part of Schedule? Might be a stretch. Better to not create Schedule section unless there is explicit schedule like "Full-time", "Shift work", etc. There's no explicit schedule. So we omit Schedule. Benefits: they list many benefits, so we include Benefits. Qualifications/Requirements: they have "What You Will Bring To The Role" includes education, experience, skills. We can put that under Requirements or Qualifications. Probably combine as Requirements. Responsibilities: "What You Will Do" and subpoints. About the role: intro paragraph. We must use
  • for any list of duties/requirements/benefits. So for responsibilities, requirements, benefits we need lists. We need to preserve all substantive information, not invent or summarize away detail. Must not include boilerplate like EEO, equal opportunity, application instructions, etc. Also remove duplicated lines. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we must cut out the "What Happens Next", "Other Details", EEO statement, physical requirements? Physical requirements: "Normal office duties.20% travel required, international (Korea) and domestic." That's substantive? It's about travel requirement. Might be considered part of responsibilities or maybe a separate note. Since we are not making Schedule, we could include travel under Responsibilities or maybe a separate note. But we need to preserve all substantive info. The travel requirement is substantive. Where to put? Could be under Responsibilities as a bullet? Or maybe under About the role? Probably under Responsibilities as a bullet: "20% travel required (international Korea and domestic)". However the original text says "Physical requirements: Normal office duties.20% travel required, international (Korea) and domestic." So we can include that as a bullet under Responsibilities or maybe a separate section like "Travel Requirements". But we only allowed headings from list; we could add a custom heading? The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use

    for section headings (e.g. ...)". Likely we should stick to those headings. Travel could be placed under Responsibilities as a bullet. Also we need to include the compensation range: $149,800 - $214,000. That's Pay. Benefits list: Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance); Holiday Pay - the company shuts down with pay between Christmas and New Years.; Vacation and sick time off; Healthcare insurance (medical, dental, and vision); 401(K) company match; Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution; Basic life insurance, short- and long-term disability; Mental health, wellbeing, and employee assistance program; Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits). We need to preserve all substantive info, not invent or summarize away detail. So we must include each benefit exactly as stated. Now we need to strip out boilerplate: "What Happens Next Express your interest by submitting an application..." etc. Also "Other Details Physical requirements: Normal office duties.20% travel required, international (Korea) and domestic." We keep travel but maybe we incorporate into Responsibilities. Also we need to remove EEO statement and the long list of protected classes. Also remove "Our Company adheres to the equal employment opportunity guidelines..." etc. Now we need to format. Structure:

    About the role

    At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

    Responsibilities

    • The Senior Group Manager, Technical Training oversees the development and deployment of dealer technical training. Modalities include instructor-led and digital training curriculum.
    • This position also leads, develops, and implements dealer technician Recruitment, Education & Retention to drive dealer profitability and customer satisfaction.
    • This role also oversees Hyundai’s learning management system for technical training.
    • Effectiveness of training will be measured by industry benchmarking surveys (Carlisle, NADA, etc.), satisfaction surveys (internal, JD Power, etc), as well as Fixed Right First Time measurements.
    • This position is highly collaborative internally and works directly with sales, aftersales, dealer development, regions, field, and dealers.
    • Technical Training Development & Deployment: Lead strategy, development, and delivery of technician training curriculum; Develop long-term plans for curriculum expansion, technology integration, and program scalability; Execute a data-driven web-based automotive technical training strategy aligned with organizational goals; Lead development of future training solutions, including AI tools to improve technician retention and customer experience; Establish quality assurance processes to ensure training accuracy, consistency, and effectiveness; Partner with Facilities Team on Technical Training Center responsibilities.
    • Technician Recruiting & Retention: Support dealer technician recruiting and retention initiatives to increase productivity and capacity; Oversee technician rewards and recognition programs to improve retention and customer experience; Manage and enhance the Hyundai Military Liaison Program to support technician recruiting efforts; Support apprenticeship solutions that help dealers develop and assess new technicians.
    • Learning Management System (LMS): Lead strategic development of the technical training LMS; Serve as the primary liaison for LMS and technical training initiatives; Partner with internal teams, dealers, and stakeholders to develop next-generation LMS solutions; Manage LMS projects, assessments, RFPs, budgets, and implementation activities; Oversee reporting on LMS integration status and technical training activities.
    • Leadership: Manage departmental budgets, recovery funds, and annual planning; Select, contract, and oversee vendor performance; Coach, develop, and manage staff and vendor resources; Coordinate training and travel for National and Regional staff; Set performance objectives and conduct evaluations; Participate in industry benchmarking and competitive strategy initiatives; Prioritize and approve LMS content, website builds, vendors, and policy changes; Oversee personnel development, expense reports, invoices, PRs, and time-off approvals.
    • 20% travel required, international (Korea) and domestic.
    But we have duplicated some content: The "What You Will Do" section had bullet points that we already captured. We need to ensure we didn't miss any specifics. Let's parse the original "What You Will Do" section: "What You Will Do The Senior Group Manager, Technical Training oversees the development and deployment of dealer technical training. Modalities include instructor-led and digital training curriculum. This position also leads, develops, and implements dealer technician Recruitment, Education & Retention to drive dealer profitability and customer satisfaction. This role also oversees Hyundai’s learning management system for technical training. Effectiveness of training will be measured by industry benchmarking surveys (Carlisle, NADA, etc.), satisfaction surveys (internal, JD Power, etc), as well as Fixed Right First Time measurements. This position is highly collaborative internally and works directly with sales, aftersales, dealer development, regions, field, and dealers. How You Will Make An Impact Technical Training Development & Deployment Lead strategy, development, and delivery of technician training curriculum.Develop long-term plans for curriculum expansion, technology integration, and program scalability.Execute a data-driven web-based automotive technical training strategy aligned with organizational goals.Lead development of future training solutions, including AI tools to improve technician retention and customer experience.Establish quality assurance processes to ensure training accuracy, consistency, and effectiveness.Partner with Facilities Team on Technical Training Center responsibilities. Technician Recruiting & Retention Support dealer technician recruiting and retention initiatives to increase productivity and capacity.Oversee technician rewards and recognition programs to improve retention and customer experience.Manage and enhance the Hyundai Military Liaison Program to support technician recruiting efforts.Support apprenticeship solutions that help dealers develop and assess new technicians. Learning Management System (LMS) Lead strategic development of the technical training LMS.Serve as the primary liaison for LMS and technical training initiatives.Partner with internal teams, dealers, and stakeholders to develop next-generation LMS solutions.Manage LMS projects, assessments, RFPs, budgets, and implementation activities.Oversee reporting on LMS integration status and technical training activities. Leadership Manage departmental budgets, recovery funds, and annual planning.Select, contract, and oversee vendor performance.Coach, develop, and manage staff and vendor resources.Coordinate training and travel for National and Regional staff.Set performance objectives and conduct evaluations.Participate in industry benchmarking and competitive strategy initiatives.Prioritize and approve LMS content, website builds, vendors, and policy changes.Oversee personnel development, expense reports, invoices, PRs, and time-off approvals." We need to preserve all that. Our list above includes many but we may have missed some details like "Coordinate training and travel for National and Regional staff" (we have that under Leadership). Also "Oversee personnel development, expense reports, invoices, PRs, and time-off approvals." included. Good. We also need to include "Manage and enhance the Hyundai Military Liaison Program" etc. included. Now "What You Will Bring To The Role" section: "Must be a high school graduate.Bachelor’s degree preferred.Master’s degree a plus.Ten or more years of relevant experience, of which at least eight years must be directly related experience in automotive service operations. Five or more years of supervisory experience preferred.Project management and system background & support experience preferred, ideally administering and managing Learning Management Systems.Ability to lead, train, motivate and manage multi-skilled personnel.Excellent oral and written communication skills.Project tracking and management skills.High proficiency in PC skills, expertise in Microsoft programs.Must be analytical and accomplished in presenting to different levels/audiences.Proficiency with Learning Management Systems a plus." We need to turn into list items under Requirements or Qualifications. We'll use

    Requirements

    maybe. The instruction list includes Requirements and Qualifications as possible headings. We can choose Requirements. We'll include all. Now Benefits: list as above. Pay:

    Pay

    Compensation Range: $149,800 - $214,000

    We

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