Senior Google CX Engineer (GECX)

Solution Development & Innovation

Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
Contribute to the development of innovative solutions and accelerators on the Google CES platform.
Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
Encourage a culture of innovation and continuous improvement within the team.

Cloud Infrastructure Engineering

Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces.
Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.