Senior General Liability Property Damage Technical Claims Specialist

About the role

We are looking for a highly capable Senior General Liability Property Damage Technical Claims Specialist to join our team and work from our Omaha, NE office. Alternatively, this position can be filled in our New York City, NY office or Richmond, VA office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a manager based in New York City, and is focused on adjudicating commercial General Liability Property Damage claims and contributing to providing superb results for our clients. This is a 100% in-office position.

Responsibilities

• Working with limited oversight under broad management direction, adjudicate general liability property damage claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results.
• Conducting detailed information gathering, analysis, and investigation to find solutions to issues that are numerous and undefined.
• Reporting to senior management and underwriters.
• Investigating claims promptly and thoroughly.
• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Investigating claims promptly and thoroughly, including interviewing all involved parties.
• Managing claims in litigation.
• Managing diary timely and completing tasks to ensure that cases move to the best financial outcome and timely resolution.
• Properly setting claim reserves.
• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.
• Preparing reports for file documentation.
• Applying creative solutions which result in the best financial outcome.
• Negotiating settlements.
• Processing mail and prioritizing workload.
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
• Having an appreciation and passion for strong claim management.

Qualifications / Experience

• A deep knowledge of General Liability Property Damage claims, as well as an exceptional customer service focus typically obtained through:
• A minimum of seven years’ experience adjudicating general liability property damage claims with extensive experience with exposure of $100,000 or more.
• Bachelor’s degree from an accredited university required.
• Two or more insurance designations or four additional years of related experience adjudicating general liability property damage claims beyond the minimum experience required above may be substituted in lieu of a degree.
• Licensed Claims Examiner (Based on state): Must be licensed or have the ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first-party claims within 120 Days. A NY State license is needed. In addition, the quickest way to obtain other state licenses would be to obtain a license in FL, GA, or TX, as most states will offer reciprocal licenses from one of these three states.
• Working knowledge of Guidewire ClaimsCenter and ImageRight strongly preferred.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Must have excellent communication skills and the ability to build lasting relationships.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must. Ability to take a proactive and pragmatic approach to negotiation.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business, which may include the CEO.
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first. Client focus – the ability to effectively determine specific client needs and to provide value-added solutions.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants.
• Exhibits natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Experience working with Guidewire is strongly preferred.
• Polished and professional written and verbal communication skills.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

About Working In Claims At Argo Group

At Argo Group, we do not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees to have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions.