Senior Full Stack Software Engineer - Digital Servicing Platform (Hybrid - Seattle)

About the role

The Nordstrom Digital Servicing Platform (DSP) team is seeking a Senior Software Engineer to help build Digital Servicing and AI automation solutions. This team is central to Nordstrom's Customer and Servicing strategies, aiming to deliver the legendary service our customers expect from our stores through our Digital Servicing experiences.

Responsibilities

• Collaborate with the squad to develop experiences across our Interaction Management and Digital Servicing platforms.
• Integrate with services and events across the Nordstrom technology organization to enhance our industry-leading ecommerce experience.
• Work alongside peer engineers to make code-level decisions that ensure a cleaner and more sustainable architecture.
• Support on-call incidents, using telemetry to diagnose issues and involve the right partner teams.
• Utilize languages such as React, Java, and C#/.NET to deliver full-stack features end to end.
• Participate in and contribute to the agile development and planning process — from refinement and sprint planning through delivery and retrospectives.
• Write highly maintainable, easy-to-understand code for RESTful services, event-driven systems, databases, and cloud infrastructure following secure coding practices.
• Mentor other engineers and help split larger designs into individual work units.
• Design and validate scenarios through complete and automated unit, functional, integration, and end-to-end testing.
• Instrument code appropriately, creating custom metrics, alerts, and dashboards in New Relic and Splunk.
• Identify and prevent performance issues, optimize solutions and infrastructure, and lead cross-functional troubleshooting.
• Possess familiarity with contact center, customer service, CRM, or agent-facing platforms.
• Possess familiarity with Linux/Docker and open source software development.
• Possess familiarity with test automation and CI/CD pipelines.
• Possess familiarity with Kubernetes, New Relic, and Splunk.
• Strong verbal and written communication skills with the ability to communicate technical information to non-technical audiences.
• Curious mindset for AI adoption to optimize work processes.
• Passion for new technologies, operational excellence, and customer impact.

Requirements

• Bachelor's or master's degree in CS, Engineering, or equivalent practical experience.
• 6+ years of professional experience developing RESTful services and event-driven applications.
• Solid foundation in software engineering practices, data modeling, object-oriented analysis and design, design patterns, and algorithms.
• Experience with Web UI development using JavaScript (React, Redux, Node.js, TypeScript).
• Experience using Java, C#/.NET, or other object-oriented programming languages.
• Experience using AWS services such as Kubernetes, Elastic Cache Redis, DynamoDB, Lambda, CloudFormation, etc., or features on other similar cloud-hosted platforms.

Qualifications

• Familiarity with contact center, customer service, CRM, or agent-facing platforms is a plus.
• Familiarity with Linux/Docker and open source software development.
• Familiarity with test automation and CI/CD pipelines.
• Familiarity with Kubernetes, New Relic, and Splunk.

Skills

• Languages: React, Java, C#/.NET
• Technologies: AWS services (Kubernetes, Elastic Cache Redis, DynamoDB, Lambda, CloudFormation), Linux/Docker, open source software development, test automation, CI/CD pipelines, Kubernetes, New Relic, Splunk

Benefits

Nordstrom offers a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.