Senior Front Office Assistant-North Mills-Pediatrics-Orlando Health Physician Associates

About the Organization

Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With more than 225 providers, we deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age and stage—from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns.

As part of Orlando Health, our providers can refer and coordinate care throughout the system’s integrated network of healthcare services. With numerous convenient locations across Central Florida, we offer patients easy access to quality primary care, including same-day, next-day, and virtual appointments.

Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices, and outpatient facilities spanning Florida’s east to west coasts, Central Alabama, and Puerto Rico. Our dedicated team honors a over 100-year legacy of providing professional and compassionate care to patients, families, and communities.

Orlando Health is committed to providing benefits that go beyond the expected, including career-growing FREE education programs and well-being services to support you and your family through every stage of life. Benefits begin on day one, with flexibility wherever possible.

About the Role

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or the Practice Site Supervisor.

Location: 414 North Mills Avenue, Orlando, FL 32801

Responsibilities

• Adheres to and ensures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
• Handles multiple simultaneous tasks, including answering telephones, taking messages, filing lab reports, medical records, and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data entry.
• Handles charge entry and cash management.
• Acts as a liaison between physicians, patients, and insurance companies, including obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
• Practices efficient use of supplies.
• Maintains a clean, safe, and organized office.
• Assists office billing service as requested.

Requirements

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of a practice management computer system.
• Knowledge of ICD and CPT coding.
• Two (2) years of experience in a medical office environment.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM