Senior Front Desk Registration - East Greenbush

Full-time, Day Shift. Location: 2 Empire Drive, East Greenbush, NY.

About the role

If you are looking for a position as a Senior Registration Associate, in a busy outpatient office, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places.

Position Highlights

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Monday – Friday

Responsibilities

• Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows: scheduling and registration, check-in, check-out, charge entry/claims, end-of-day processes
• General duties including document processing, scanning, and inbox monitoring
• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities and manage daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedule patient appointments to maximize patient access
• Handle all incoming calls and direct appropriately
• Register patients, obtain necessary consent forms and patient demographic data
• Collect co-pay at check-in or check-out when applicable; document monies collected and generate patient receipts
• Act as liaison between patients and clinical staff; monitor for delays and inform patients
• Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests
• Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned
• Obtain referrals for specialist office visits
• Consistently and accurately pass charges in accordance with office policies and procedures
• Perform parsing process daily to electronically file information into the Electronic Medical Record, accurately and in compliance with expected standards
• Maintain patient confidentiality and adhere to HIPAA regulations
• Work cooperatively with all team members to ensure quality patient care at all times
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others
• Cross-cover other areas as needed

Requirements

• Strong leadership skills required
• Associate’s degree preferred; High School Diploma or Equivalent required
• Demonstrated proficiency with Microsoft Office products and other computer applications
• Demonstrated experience delivering successful customer service
• Demonstrated experience handling multiple priorities in a deadline-driven environment
• Ability to manage difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay

Hourly range: $18.50 – $23.90. Pay is based on experience, skills, and education. Exempt positions under the FLSA will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Schedule

Monday – Friday