Senior Front Desk

About the role

The Senior Front Desk Associate is a leadership role at the ECHO Suites Extended Stay by Wyndham Plano Frisco location. This is a new, fast-growing extended stay brand within the Gulf Coast Hotel Management, Inc. portfolio.

Responsibilities

• Oversee the daily operations of the front desk
• Ensure smooth check-ins and check-outs
• Provide outstanding service to guests
• Serve as a mentor and resource for other front desk associates
• Act as a backup to the Hotel General Manager
• Multi-task, prioritize, and handle pressure in a fast-paced environment

Requirements

• Strong leadership and communication skills
• Honesty and integrity are paramount

Qualifications

• Experience in a similar role preferred
• Ability to work independently and as part of a team
• Knowledge of hotel operations and procedures

Skills

• Excellent customer service skills
• Effective problem-solving and decision-making abilities
• Strong organizational and time management skills
• Ability to work flexible hours including weekends and holidays

Benefits

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates
• Employee Assistance Program for Associates and household members
• Employee Discount Program
• Employee Hotel Guest Room Program
• Employee Referral Program
• Quarterly bonus potential of up to $600

Pay

Details on pay are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.