Senior Front Desk Associate - OBGYN

This full-time, day-shift position is located at 855 Rt 146, Clifton Park.

About the role

As a Senior Registration Associate, you will perform and coordinate clerical duties to ensure the efficient and service-oriented operation of a medical practice. Your work will support front-end functions to meet revenue cycle metrics, maintain excellence standards, and optimize practice workflows.

Responsibilities

• Perform and coordinate front-end functions including:
  • Scheduling and registration
  • Check-in and check-out processes
  • Charge entry and claims processing
  • End-of-day procedures
• Manage general duties such as document processing, scanning, and inbox monitoring.
• Ensure even distribution of work to meet daily schedules and manage daily staffing needs in coordination with office and float pool managers.
• Serve as a mentor and role model to colleagues, displaying leadership qualities.
• Schedule patient appointments to maximize access and handle incoming calls, directing them appropriately.
• Register patients, obtain consent forms, and collect demographic data.
• Collect co-pays at check-in or check-out, document monies collected, and generate patient receipts.
• Act as a liaison between patients and clinical staff, monitoring for delays and informing patients.
• Schedule follow-up appointments, including ancillary and diagnostic tests, at check-out.
• Obtain pre-authorizations and referrals for diagnostic testing and specialist office visits.
• Accurately pass charges in accordance with office policies and procedures.
• Perform daily parsing processes to electronically file information into the Electronic Medical Record, ensuring accuracy and compliance with standards.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, and managers.
• Cross-cover other areas as needed.

Requirements

• Associate’s degree preferred; High School Diploma or equivalent required.
• Demonstrated proficiency with Microsoft Office and other computer applications.
• Strong leadership skills.
• Experience delivering successful customer service.
• Ability to handle multiple priorities in a deadline-driven environment while managing difficult customers respectfully.
• Previous medical office experience preferred.
• Ability to lift 25 lbs.

Pay

$18.50 - $23.90 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may vary based on location.

Schedule

Monday through Friday, 8:30 AM to 5:00 PM.

Benefits

• Strong orientation program.
• Generous tuition allowance and career development opportunities.