Senior Front Desk Associate - OBGYN

This full-time, day-shift position is located at 400 Patroon Creek Blvd, Albany, NY.

About the Role

As a Senior Registration Associate, you will perform and coordinate clerical duties to ensure the efficient and service-oriented operation of a medical practice. This role involves front-end functions to achieve revenue cycle metrics, consistent with excellence standards and practice workflows.

Responsibilities

• Perform and coordinate front-end functions including:
  • Scheduling and registration
  • Check-in and check-out processes
  • Charge entry and claims processing
  • End-of-day processes
• General duties such as:
  • Document processing
  • Scanning
  • Inbox monitoring
• Ensure distribution of work to meet daily schedules and manage daily staffing needs in coordination with office and float pool managers.
• Serve as a mentor and role model to colleagues.
• Schedule patient appointments to maximize access.
• Handle incoming calls and direct appropriately.
• Register patients, obtain consent forms, and collect demographic data.
• Collect co-pays and document monies collected; generate patient receipts.
• Act as a liaison between patients and clinical staff; monitor for delays and inform patients.
• Schedule follow-up appointments, including ancillary and diagnostic tests.
• Obtain pre-authorizations and referrals for specialist office visits.
• Accurately pass charges in accordance with office policies.
• Perform parsing process daily to electronically file information into the Electronic Medical Record (EMR).
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, and managers.
• Cross-cover other areas as needed.

Requirements

• Strong leadership skills.
• Associate’s degree preferred; High School Diploma or equivalent required.
• Proficiency with Microsoft Office and other computer applications.
• Experience delivering successful customer service.
• Ability to handle multiple priorities in a deadline-driven environment.
• Experience managing difficult customers respectfully and without confrontation.
• Previous medical office experience preferred.
• Ability to lift 25 lbs.

Pay

Pay range: $18.50-$23.90 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may vary based on location.

Benefits

• Strong orientation program.
• Generous tuition allowance and career development opportunities.
• Office hours Monday through Friday.