Senior Front Desk Associate

About the role

This position is located at 1 Pine West Plaza in Albany, NY, and offers a quality of life with career opportunities, advancement, and a strong work-life balance with Monday to Friday office hours.

Responsibilities

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice.

• Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows, including scheduling and registration, check-in, check-out, charge entry/claims, and end of day processes
• General duties including document processing, scanning, and inbox monitoring
• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities and manage daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedule patient appointments to maximize patient access
• Handle all incoming calls and direct appropriately
• Register patients, obtain necessary consent forms and patient demographic data, and collect co-pay at check-in or check-out when applicable
• Act as liaison between patients and clinical staff, monitor for delays, and inform patients
• Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests
• Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned
• Obtain referrals for specialist office visits
• Consistently and accurately pass charges in accordance with office policies and procedures
• Maintain patient confidentiality and adhere to HIPAA regulations
• Work cooperatively with all team members to ensure quality patient care at all times
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others
• Cross-cover other areas as needed

Requirements

• Strong leadership skills required
• Associate’s degree preferred, High School Diploma/Equivalent required
• Demonstrated proficiency with Microsoft Office products and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline-driven environment
• Ability to manage difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs

Pay

The pay range for this position is $18.50 - $23.90 per hour, based on experience, skills, and education.