Senior Front Desk Associate

About the Position

This full-time administrative position in Albany, NY, is located at 1 Pine West Plaza. The role offers a Monday-to-Friday office schedule with a strong orientation program, generous tuition allowance, career development, and quality of life benefits.

What You Will Do

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. All job functions must be performed courteously and professionally, consistent with the mission and core values of St. Peter's Health Partners Medical Associates.

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes

General duties include but are not limited to:

• Document processing
• Scanning
• Inbox monitoring

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manage daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedule patient appointments to maximize patient access
• Handle all incoming calls and direct appropriately
• Register patients, obtain necessary consent forms and patient demographic data
• Collect co-pay at check-in or check-out when applicable; document monies collected and generate patient receipts
• Act as liaison between patients and clinical staff; monitor for delays and inform patients
• Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests
• Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned
• Obtain referrals for specialist office visits
• Consistently and accurately pass charges in accordance with office policies and procedures
• Understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record; parse accurately in compliance with expected standards
• Maintain patient confidentiality and adhere to HIPAA regulations
• Work cooperatively with all team members to ensure quality patient care at all times
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others
• Cross-cover other areas as needed

Qualifications

• Strong leadership skills required
• Associate's degree preferred; High School Diploma/Equivalent required
• Demonstrated proficiency with Microsoft Office products and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline-driven environment
• Ability to manage difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs

Pay

$18.50 - $23.90 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.