Senior Fraud and Authentication Consultant

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.

Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. At Pindrop, we recognize the human voice as a uniquely personal identifier, central to safeguarding identity in a world filled with sophisticated fraud, including the threats of deepfakes. We’re leading the way in authentication, fraud prevention, and voice-based trust solutions—helping enterprises create secure, seamless digital experiences. Here, you’ll be part of a dynamic, supportive team driven by Innovation, Customer Advocacy, Excellence, and Impact.

About the role

As a Senior Consultant at Pindrop, you’ll serve as a trusted advisor to our most strategic customers, delivering expert technical and business guidance through all phases of the solution lifecycle—from discovery and implementation to optimization and ongoing value realization. You’ll help the world’s most security-conscious organizations realize the full value of voice-based authentication and fraud prevention. Your impact will be visible in customer success, lasting relationships, and influence on the evolution of voice security. You’ll collaborate with top talent in technology and consulting, drive transformative projects, and shape industry best practices—all while growing your own expertise and career in a cutting-edge space.

Responsibilities

• Lead complex client engagements: assess needs, define solutions, and drive successful outcomes that maximize customer value from Pindrop’s platform.
• Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics.
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience.
• Analyze client business processes, identify opportunities for improvement, and recommend solutions that enable operational efficiency and risk mitigation.
• Guide customer teams through complex integrations and change management, resolving technical issues and ensuring adoption of Pindrop solutions.
• Develop and maintain thought leadership—authoring white papers, case studies, and reusable best practice resources for both customers and internal teams.
• Mentor colleagues and contribute to a culture of continuous learning and consulting excellence.

Requirements

• 7+ years of consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments.
• Demonstrated ability to lead complex client engagements and solve challenging business/technical problems.
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
• Outstanding client relationship skills and comfort presenting to C-level/executive stakeholders.
• Experience with contact center technology, voice biometrics, or security solution integration.
• Management consulting background or work in high-growth technology environments.
• Technical certifications (AWS, security, networking) or advanced degree.
• Background producing thought leadership content (whitepapers, best practices).

Skills

• Relationship-driven consultant with deep expertise in enterprise technology, financial services, SaaS, risk management, and transformative customer engagement.
• Thrive on solving complex problems at the intersection of people, process, and technology.
• Resourceful, highly AI fluent, proactive, and communicate value with clarity to executive and technical audiences alike.
• Build quick trust through case analysis and persistent follow-up while inspiring confidence and driving high-impact results for customers.
• Resilient in the face of challenges, change, and ambiguity.
• Optimistic, seeing every challenge as an opportunity to learn and innovate.
• Take accountability, do what you say you’ll do, under-promise and over-deliver.
• Remain nimble, adaptable, and focused on the bigger picture when business priorities evolve.

Benefits

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Paid Parental Leave—equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family
• One-time home office allowance
• Remote-first environment
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness program including Employee Assistance Program and 24/7 Telemedicine

Pay

US Base Pay Range: $109,000 USD - $131,000 USD. This position is eligible for additional compensation in the form of an annual discretionary bonus and commission payments.