Senior Fraud Analyst

Essential Duties and Responsibilities

• Adhere to Seacoast Bank’s Code of Conduct.
• Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
• Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
• Document fraud alerts, build case files, and escalate appropriately.
• Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
• Analyze technology output to provide management with trending and ad hoc reporting for calibration purposes.
• Handle inbound and outbound fraud related calls with customers and other financial institutions.
• Work through high volumes of potential alerts to confirm limited actual fraud events.
• Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately to Investigations.
• Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
• Attend industry meetings and working groups.

Education and/or Experience

• Requires a Bachelor's degree in a related field and 5+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection and mitigation area.
• A combination of education and experience may meet requirements.
• Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
• Working knowledge of fraud and digital banking systems and detection tools.
• Demonstrates strong communication skills both written and verbal.
• Possess skills needed to conduct client phone interviews to identify fraud/scams.
• Knowledge and experience with root cause analysis.
• Solid analytical, interpretive and problem solving skills.
• Participates in process improvement idea generation.
• Ability to use various software applications.
• Works to meet tight deadlines to mitigate loss.