Senior Framer

About the Role

Build customer relationships while creating memorable framing solutions for their art. Help customers shop the store and find what they’re looking for. Maintain a safe, clean, and clutter-free environment.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Embrace and execute personal designer strategies using Elevated ABC Deliver to build relationships with customers while creating custom framing solutions.
• Deliver sales and production results.
• Act in a lead capacity in the absence of the Framing Manager.
• Serve as a resource to assist and train other team members.
• Support and assist the Framing Manager in driving KPI achievement.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
• Provide friendly customer service; help customers shop and find what they are looking for; ensure a well-merchandised and in-stock store.
• Deliver a fast and friendly checkout experience while adhering to cash handling standards.
• Follow Standard Operating Procedures (SOPs) and support Company programs.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner; remain positive and respectful even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model.
• Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
• Operate the cash register and execute cash handling to standards.
• Acknowledge customers, help locate products, and provide solutions.
• Engage customers on the benefits of Rewards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes.
• Perform other duties as assigned.

Requirements

• Basic computer skills and basic measuring skills.
• Ability to operate framing equipment and glass cutter.

Preferred Qualifications

• Retail experience.
• Experience selling products and/or services to customers.

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting taking care of customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled. Some outdoor work may be required, such as retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Benefits

Michaels offers a range of benefits to support team members and their families, depending on position and eligibility. Benefits may include:

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Everyday perks such as employee discounts and access to partner discount programs.