Senior Framer

Store location: NASH-BRENTWOOD, TN

About the Role

Build customer relationships while creating memorable framing solutions for their art. Help customers shop the store and find what they’re looking for. Maintain a safe, clean, and clutter-free environment.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer role using Elevated ABC Deliver to build relationships with all customers while creating custom framing solutions
• Deliver sales and production results
• Act in lead capacity in the absence of the Framing Manager
• Be a resource to assist and train other team members
• Support and assist Framing Manager in driving KPI achievement
• Complete framing orders with a high degree of quality and on time
• Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find products; provide a well-merchandised and in-stock store
• Provide a fast and friendly checkout experience while adhering to cash handling standards
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programs
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product, and provide solutions
• Engage customers on benefits of Rewards and complete enrollments
• Educate customers on Voice of Customer (VOC) survey
• Assist with Omni channel processes
• Perform other duties as assigned

Requirements

• Basic computer skills and basic measuring skills
• Ability to operate framing equipment and glass cutter
• Retail experience preferred
• Experience selling products and/or services to customers preferred

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment

Work Environment

• Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs