Senior Forward Deployed Engineer

About the role

We are seeking a deeply technical engineer to join our team. This role involves working closely with enterprise customers, investigating and resolving complex platform issues, and providing technical guidance during critical moments.

Responsibilities

• Own the technical relationship for a portfolio of strategic enterprise accounts — serving as the primary engineering point of contact from onboarding through steady-state operations
• Investigate and drive resolution of complex platform issues spanning API integrations, webhook delivery, data consistency, and performance — working directly with SRE, DevOps, and Product Engineering to close the loop fast
• Translate customer environments and integration patterns into clear internal context, enabling engineering teams to prioritize, reproduce, and fix issues with minimal back-and-forth
• Embed with customers during critical moments — go-lives, migrations, and incident response — providing real-time technical guidance and keeping stakeholders informed with calm, accurate communication
• Identify recurring friction points across accounts and advocate for platform improvements, feeding structured signal back into the product and engineering roadmap
• Build and maintain integration runbooks, escalation playbooks, and technical reference docs that reduce time-to-resolution and scale knowledge across the team

Qualifications

• 5+ years of software engineering experience, with hands-on depth in distributed systems, REST APIs, webhooks, and cloud-native infrastructure (AWS/GCP/Azure)
• Strong debugging instincts — comfortable reading logs, tracing requests across services, and forming hypotheses without a complete picture
• Experience working directly with enterprise customers or partners in a technical capacity, with the credibility to lead conversations at both the engineering and stakeholder level
• Familiarity with observability tooling (Datadog, PagerDuty, or similar) and the discipline to instrument, monitor, and escalate proactively
• A bias toward ownership — you don't wait for someone to hand you a ticket, you find the problem, assemble the right people, and drive it to done
• Comfort operating in ambiguity at a scaling company, where processes are still being built and your judgment fills the gaps

Skills

• Software engineering experience with hands-on depth in distributed systems, REST APIs, webhooks, and cloud-native infrastructure
• Strong debugging and troubleshooting skills
• Experience working with enterprise customers or partners in a technical capacity
• Familiarity with observability tools and the ability to instrument, monitor, and escalate issues proactively
• A bias toward ownership and the ability to take initiative
• Comfortable operating in ambiguous situations and making decisions independently

Why Spotnana?

Spotnana is a company that is committed to fostering a diverse, inclusive environment and encouraging these values in everyone on our team. We provide a variety of benefits including equity in the form of stock options, comprehensive benefit plans, and additional perks such as pet insurance, financial wellness programs, and parental leave.

How to Apply

The process begins with a technical assessment designed to showcase your engineering depth. Candidates who move forward will have a conversation with our Talent Acquisition team, followed by live collaboration with a panel of engineers and hiring managers. The process is subject to change. The Day-to-day responsibilities involve owning the technical relationship for a portfolio of strategic enterprise accounts, investigating and resolving complex platform issues, and providing technical guidance during critical moments. The skills valued in this role include software engineering experience with hands-on depth in distributed systems, REST APIs, webhooks, and cloud-native infrastructure, strong debugging and troubleshooting skills, experience working with enterprise customers or partners in a technical capacity, familiarity with observability tools, and a bias toward ownership and the ability to operate in ambiguous situations.