Senior Forward Deployed Engineer

About The Role

We're hiring Senior Forward Deployed Engineers to own customer deployments from technical build through go-live and optimization. You'll be the technical owner for health system implementations, working directly with customers to build, configure, and deploy production AI agents tailored to their workflows. You'll work closely with Agent Product Managers who own the customer relationship and project plan, while you own the technical execution—building integrations, creating custom workflows, and ensuring successful launches.

What You'll Do

• Ship Production AI Agents
  • Own implementations end-to-end for health systems, from technical scoping through go-live and beyond
  • Build custom integrations with complex healthcare platforms
  • Design intelligent workflows tailored to each customer's specialty, patient population, and operational constraints
  • Launch agents that handle thousands of real patient interactions daily
• Solve Hard Technical Problems
  • Debug gnarly integration issues across phone systems, EHRs, scheduling platforms, and patient engagement tools
  • Architect creative solutions to handle healthcare's complexity—insurance verification, appointment rules, clinical protocols
  • Build tooling and automation that makes every future implementation faster and better
  • Optimize agent performance in production using real-world data and customer feedback
• Shape the Product
  • Partner directly with Product Engineering to influence platform direction based on what you learn in the field
  • Identify patterns across implementations that become product features
  • Work with Sales to scope technical requirements and demo capabilities to prospects
  • Be the voice of the customer—you'll see what works, what doesn't, and what customers actually need

Requirements

• 4+ years of software engineering experience
• Strong software engineering background with a track record of shipping production code
• Proficiency in Python
• Experience with APIs, integrations, and working across multiple systems
• Comfortable with ambiguity and building in fast-paced, high-stakes environments
• Excellent communication skills—you can explain technical concepts to non-technical stakeholders
• Scrappy, resourceful mindset—you find ways to solve problems even when the path isn't clear
• Passion for healthcare and improving patient access

Nice To Have

• Experience with healthcare systems (EHR, practice management, patient engagement platforms)
• Previous work in customer-facing engineering, solutions engineering, or implementation roles
• Familiarity with voice/telephony systems (Twilio, etc.)
• Background in AI/LLM applications
• Experience working with enterprise customers

Benefits & Perks

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so it's as comfy as it is productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Build your retirement savings.