Senior Forward Deployed Engineer

About the role

We're looking for a Senior Forward Deployed Engineer to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. You will onboard new customers, help them realize their product vision, and explore leading-edge use cases within voice AI. This requires that you work directly with customers to integrate our voice AI models directly into current and future product features. You will use your technical expertise to plan and execute on our customers' overall needs within voice AI, helping them choose the right plans, models, and use cases.

What You'll Do

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
• Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
• Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
• Drive growth in customer usage of the API across varying product offerings and end customer use cases.
• Build strong connections with our customers to ensure their long-term success with our platform.
• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

What You'll Need

• Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
• PREFERRED: Preferred experience working with SQL, Python, React, and web development frameworks.
• Familiarity with AI/ML tools is a strong plus.
• Passion for AI technology and a strong desire to apply it to real-world customer challenges.
• Able to proactively identify opportunities for voice AI integration and create detailed execution plans.
• Willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
• Able to operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.