Senior Food Service Worker

About the role

Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people – and the hats they wear – who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients.

Banner Health is honored to be recognized by Becker’s Healthcare as one of the TOP 150 places to work in health care for 2025! These recognitions reflect Banner Health's investment in team members' professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement.

Responsibilities

• Plans daily food production for assigned areas and produces all food items based on information obtained from café menus, catering requests and any other approved source.
• Performs cashiering and customer service duties in retail areas to provide accurate revenue collection and to assist in providing high quality customer service to customers.
• Plans food production timing and quantities; determines menu substitutions in the event of shortage; minimizes food waste with appropriate planning and tracking.
• Records food shortages and excess quantities in accordance with department procedure; may take inventories of all food products and settle catering and interdepartmental food charges in computer program.
• Prepares all food items according to standardized recipes; adjusts recipe quantities for correct yields; notifies supervisor of any problems relating to production.
• Provides service to customers, meeting standards and guidelines; responds to customer complaints and assists with problem resolution, appropriately escalating issues to supervisor, as needed.
• Accurately records all sales in the Point of Sale System; transacts payments with customers; stores, counts, deposits and maintains register cash and receivables in accordance with the policies and procedures of the facility; runs reports to analyze sales and cash accuracy.
• Maintains par levels of food and supplies in assigned areas, orders and/or restocks items in accordance with established routines, rotates food stocks, checks freshness dates.
• Checks and logs food and equipment temperatures and reports any problems to the supervisor; reads thermometers and follows safety requirements.
• Maintains all assigned stations, keeping them clean, well-stocked, and attractive at all times; cleans and sanitizes dishes, flatware, trays, cups, glasses and cooking utensils; also cleans and sanitizes designated equipment and kitchen areas disposing of all waste materials.
• May provide full-range of catering/special event services.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Must be able to learn food handling regulations and pass certification tests as required.
• Knowledge and abilities in upscale food production normally acquired with two or more years of similar work experience in production cooking, plus a solid understanding of cooking principles, menu substitutions and recipe modifications.
• Effective interpersonal communication skills, a friendly customer service attitude and the ability to accurately calculate and count change rapidly and repetitively.
• Ability to function autonomously, exercising good judgment and organizational skills.
• For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire; for BSS team members in Tucson and Colorado, the food handlers' card is not required.

Preferred Qualifications

• Additional related education and/or experience preferred.

Benefits

• $1000 sign on bonus.
• Free uniforms including two pair of shoes yearly.
• 20% discount on food.

Schedule

• Full time position with varied shifts including day, evening, and overnight.
• Shifts generally run 8 hours and include 4:30am – 1:00pm or 11:00am – 7:30pm.
• Overnight shift runs 7:00pm – 3:30am if available.
• Weekend and holiday rotations are required.
• Additional $1/hour flat rate weekend shift differential.
• Additional 18% night shift differential for hours after 7pm (if or when applicable).