Senior Floating Financial Service Representative- Peninsula Territory

About the role

Langley Federal Credit Union is currently hiring for a Full Time Sr. Financial Service Representative for our Peninsula floating team, working in Hampton, Newport News, and other LFCU Branches on the Peninsula.

Job Summary

Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. Uses consultative selling to offer financial products and services that meet or exceed members’ needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members’ lives by helping them save, borrow, and spend wisely.

Essential Functions, Duties, And Responsibilities

• Affirms operational responsibility for their assigned branch, including opening and closing procedures, when another member of leadership is not present.
• Serves as a mentor and role model for all staff, providing on-site training.
• Assists other staff with escalated member situations.
• Uses consultative selling to offer financial products and services that meet or exceed members’ needs through outbound calling, relationship building, or in-person conversations.
• Answers Contact Center calls as needed after cross-training.
• Processes new accounts, additional share types, and IRAs according to policy to ensure compliance with BSA and US Patriot Act laws.
• Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
• Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
• Works on the teller line to assist as needed after cross-training.
• Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being.
• Assists with Online and Telephone banking, including enrollment, general education, troubleshooting, and resetting passwords or security questions.
• Records every member interaction and follow up using the Customer Relationship Management (CRM) and Document Management System tools.
• Educates members on Langley products and services, making referrals to internal business partners.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
• Supports the day-to-day operations and efficiencies of the branch.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Qualifications

• Bachelor’s degree in business management, finance, or a related field or equivalent experience in a financial institution or Retail Sales industry.
• One year of financial institution experience is required, and three years are preferred.
• Must have access to consistent, reliable transportation.

Targeted Pay Rate

$19.90- 24.62 + weekly driving stipend

Our Keys To Success

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements

• The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This position requires occasional work in outdoor weather conditions at member events, though work will typically be performed in a climate-controlled, indoor environment.
• The ability to speak and hear will be necessary for this role.
• Occasional lifting of up to ten pounds may be required.
• Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to identify and distinguish colors.

Working Conditions

• The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This position requires occasional work in outdoor weather conditions at member events, though work will typically be performed in a climate-controlled, indoor environment.
• The ability to work a flexible schedule, including Saturdays, is required.
• This position requires agility and flexibility to change locations based on business needs.
• The role necessitates high accountability, emphasizing working independently while being flexible and responsive to evolving demands.