Senior Financial Center Associate - Floater

About the role

Assists the Financial Center Manager in maintaining bank operations and supporting Private Client Groups and clients in accordance with all applicable Bank policies and procedures. This role involves extensive travel to various Financial Centers to assist with staffing.

Responsibilities

• Backup to Financial Center Manager.
• Assist with opening and closing the Financial Center, including facilities issues, POD scanning, review of teller work, invoice payment, FC proof, daily/monthly FC reports, and monthly audits.
• Provide ongoing servicing and relationship management with clients, responding to inquiries and requests regarding accounts.
• Assist Private Client Groups with client relationships, including wire transfers, new account paperwork, foreign wires, and collections.
• Assist back office personnel in resolving operational issues, including proof, investigations, and wire transfer requests.
• Support financial center management with a variety of projects.
• Complete ongoing training as required (compliance, HR, etc.).
• Perform special projects and additional duties as required.
• Consistently adhere to regulatory and compliance policies and standards; complete required compliance trainings.
• Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• High School diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• Minimum 3+ years of teller experience in financial services.
• 2+ years of supervisory experience in a branch setting, managing tellers, compliance, etc.
• Extensive travel required to various locations in New York (5 Boroughs, Upstate, Long Island).
• Experience working in a changing, dynamic environment.

Skills

• Knowledge of business accounts and wires.
• Professionalism and strong problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Client service-oriented, team player, and self-motivated.
• Ability to work independently with minimal supervision.
• Ability to maintain positive relationships and manage multiple projects.
• Strong ability to build and maintain effective relationships with stakeholders through clear communication, proactive collaboration, and cross-functional insights.
• Aligns relationship-building efforts with enterprise goals to drive strategic results.
• Builds trusted client relationships by identifying needs and delivering tailored solutions.
• Fosters or supports a positive work culture and productive environment.

Physical Demands

The job requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Pay

Pay Range: $18.83 - $29.28 per hour.

Benefits

Flagstar provides teammates access to a variety of benefits, including:

• Medical, dental, vision, life, and disability insurance.
• A comprehensive leave program.

For detailed information, visit Benefits | Flagstar Bank.