Senior Financial Aid Assistant

About the role

The Office of Financial Aid at Emory University is seeking a Senior Financial Aid Assistant to provide customer support and manage the financial aid application process.

Responsibilities

• Advises students and parents regarding financial aid application process and eligibility requirements.
• Answer and direct incoming calls to the Financial Aid Office and serve as the first point of contact with customers and other visitors.
• Strong written and verbal communication skills are required to resolve customer issues and concerns via Call Center and email management.
• Check data from completed forms, or other documents for accuracy and completeness.
• Accesses a variety of computer information systems and databases to retrieve, verify, and enter data.
• Reviews audit reports and resolve errors to ensure integrity of data.
• Provides assistance to customers regarding data requirements and the status of paperwork.
• Ensures the receipt, sorting, and distribution of mail.
• Responsible for assisting in the training of new employees and student employees.
• Performs related special projects and other responsibilities as needed.

Qualifications

• A high school diploma or equivalent.
• Three years of customer service and/or data entry experience.
• Bachelor’s degree preferred.

Benefits

This role offers the opportunity to work from home regularly and has a flexible weekly schedule based on business needs. The position is located in Georgia and requires residency in the state.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is based on agreed-upon guidelines of the department and may require occasional overtime during peak processing periods.