Senior Finance Technology Support Analyst
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content. We have: - About the role/company: The first paragraph(s) describing SBA Communications, mission, culture, etc. That's substantive. - Responsibilities: The "What You Will Do – Primary Responsibilities" list. - Qualifications & Requirements: The "What You’ll Need – Qualifications & Requirements" list. - Benefits: The benefits paragraph after "In addition to a competitive salary range, we offer a comprehensive benefits package..." includes details: Financial Wellbeing 401(k) with company match, profit sharing, equity opportunities, health insurance, paid parental leave, life insurance, STD/LTD, wellness programs, PTO, holidays, flexible work arrangements, education assistance, professional development, performance-based bonus. Also note that benefits subject to terms etc. We should include that as Benefits section. - Pay: The posting mentions "competitive salary range" but no specific numbers. According to instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Since they only say "competitive salary range" without specifics, is that considered filler? It's vague but still states that there is a competitive salary range. The instruction says avoid placeholder like "commensurate with experience", "not specified", etc. "competitive salary range" is not a specific number but still indicates existence. However they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." They do state a competitive salary range, so we could include Pay section with that statement. But we need to avoid filler like "commensurate with experience". "competitive salary range" is somewhat generic but still a statement. I'd include Pay section with a
that says "Competitive salary range (details not specified)". But that might be considered filler. Safer to omit Pay section because they didn't give actual numbers. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." They did state "competitive salary range". That's a statement about pay, albeit vague. I'd include it but maybe better to omit to be safe. However they also mention benefits in detail, so Benefits section is definitely needed. Schedule: Not mentioned. So omit Schedule. Skills: Could be derived from qualifications but we have Qualifications section. Could also have Skills but not needed. Thus sections: About the role (or About the company), Responsibilities, Qualifications, Benefits. We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all bullet points from responsibilities and qualifications and benefits exactly as given (or close). Must not omit any.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes some legal disclaimer about benefits subject to plan terms etc. That's part of benefits description; we should keep it as it's substantive? It's about benefits terms; it's not boilerplate? It's a disclaimer but it's part of benefits description. Likely keep it.
Also there is "Physical Demands" and "Work Environment" sections. Those are substantive; should we include them? The instruction list of possible headings didn't include Physical Demands or Work Environment, but we can still include them as sections if they have content. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive list. So we can add other headings if needed. However they said "Prefer a few substantive sections over many thin ones." Physical Demands and Work Environment are thin but still substantive. Could combine them into a "Working Conditions" section? But better to follow instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Physical Demands and Work Environment have specific content. So we could include them as separate sections.
But we need to decide if we should include them. The examples didn't list them, but they are not prohibited. I'd include them as separate sections: Physical Demands, Work Environment.
Thus sections: About the role (company overview), Responsibilities, Qualifications, Benefits, Physical Demands, Work Environment.
We need to ensure we don't repeat the job title as a heading. The job title is "Senior Enterprise Applications Support Analyst". We must not put that as a heading.
We must not put Job ID/requisition numbers as headings.
Now craft HTML.
First, About the role: combine the introductory paragraphs about SBA Communications, mission, culture, etc. Let's extract:
"Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes —the essential infrastructure that keeps our world connected. We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives. We believe in shared success. At SBA, we invite every team member to think like an owner."
That's the About section.
Now Responsibilities: list from "What You Will Do – Primary Responsibilities". Provide bullet points.
We need to capture each bullet exactly as in text. Let's copy them:
- Provide enterprise-wide support for one or more ERP and business applications, including Dynamics GP, CLM, CRM/DS365, Enterprise Content Management systems (Perceptive/Hyland, SharePoint), UiPath (RPA), Oracle, Workiva, custom-developed in-house applications, and future implemented solutions.
- Provide Tier 2/3 technical support for enterprise applications, including troubleshooting, root cause analysis, incident resolution, and timely follow-up to meet internal customer needs.
- Deliver excellent customer service by developing a strong understanding of the company’s business, responding effectively to internal customers, and following through on commitments.
- Advise, support, and guide users in the effective use of ERP and enterprise applications, including facilitating end-user training as needed.
- Partner with business stakeholders to gather requirements and translate them into system solutions that support operational and business objectives.
- Support system integrations, data flows, software enhancements, third-party products, and process automation initiatives following implementation.
- Assist with monthly, quarterly, and annual system processes to ensure reliable and compliant operations.
- Drive continuous improvement through discovery, development, and optimization of business processes, internal department workflows, and application support services.
- Support SOX compliance through strong end-user support, adherence to IT department standards, and proper documentation and approval processes.
- Perform unit testing and coordinate formal end-user User Acceptance Testing (UAT), regression testing, and release validation to ensure timely and successful completion.
- Develop and maintain documentation including SOPs, process maps, knowledge base articles, and incident records in the department’s tracking system, including monitoring follow-up actions as needed.
- Analyze data trends and system performance to recommend improvements, maximize productivity, and support execution with a high attention to detail.
- Collaborate with cross-functional teams, including IT, HRIS, business stakeholders, and external vendors, to support enterprise applications and related initiatives.
- Perform other projects and duties as assigned.
Now Qualifications: from "What You’ll Need – Qualifications & Requirements". Also includes "Physical Demands" and "Work Environment" later.
Qualifications bullet list:
- Bachelor’s degree in Information Systems, Business, HR, or related field.
- 5+ years of experience in enterprise applications support or related role.
- Experience with HRIS platforms (e.g., Workday), Financial platforms (Dynamics) and enterprise systems.
- Strong understanding of data governance (SOX/ITCG)
- Strong analytical, problem-solving, and communication skills.
- Experience supporting global operations and working with cross-regional teams.
- Knowledge of integrations, data management, and system configurations.
Now Benefits: from paragraph after "In addition to a competitive salary range, we offer a comprehensive benefits package to support your health, financial security, and overall well-being." Then list:
- Financial Wellbeing 401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable
- Equity opportunities, including participation in company equity stock plans, where applicable
- Health and Mental Wellbeing Medical, dental, and vision insurance with employer contributions toward coverage
- Paid parental leave and company-paid life insurance and short-term and long-term disability (STD/LTD), where eligible
- Wellness programs and resources, including an employee assistance program and well-being initiatives
- Personal Growth & Balance Paid time off and company-paid holidays
- Flexible work arrangements, including an allotment of remote workdays per year, depending on the role
- Education assistance and professional development and certification or licensing support, where eligible
- Performance-based bonus or incentive compensation, which may be available depending on the role
- Benefit offerings are subject to plan terms, eligibility requirements, and applicable law, and may vary based on factors such as employment status, job classification, work location, and scheduled hours. Certain benefits may not be available to part-time employees or employees working fewer than 30 hours per week. The company reserves the right to modify or terminate benefit plans at any time, consistent with applicable law.
We need to keep that as Benefits section. Use - for list items. The last two sentences are more prose; could be a
after the list.
Now Physical Demands: list bullet points:
- Ability to stoop, bend, kneel or crouch.
- Ability to stand, walk and sit.
- Ability to reach with hands and arms
- Visual ability correctable to 20/20.
- Sitting up to 90% of the day.
- Ability to respond verbally in an understandable, professional manner in person and over the telephone.
- Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
- Ability to lift up to 15 pounds.
Now Work Environment: bullet points:
- Office/ Cubicle workspace.
- Moderate noise level.
Also includes "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's a sentence preceding each section; we should include that as prose maybe.
The Physical Demands and Work Environment sections each have a preceding sentence: "The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." and similarly for Work Environment. We should include that as a
before the list.
Now we need to ensure we don't include any boilerplate like "If you’re ready to make an impact with a stable industry leader, we want to hear from you
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all bullet points from responsibilities and qualifications and benefits exactly as given (or close). Must not omit any. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes some legal disclaimer about benefits subject to plan terms etc. That's part of benefits description; we should keep it as it's substantive? It's about benefits terms; it's not boilerplate? It's a disclaimer but it's part of benefits description. Likely keep it. Also there is "Physical Demands" and "Work Environment" sections. Those are substantive; should we include them? The instruction list of possible headings didn't include Physical Demands or Work Environment, but we can still include them as sections if they have content. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive list. So we can add other headings if needed. However they said "Prefer a few substantive sections over many thin ones." Physical Demands and Work Environment are thin but still substantive. Could combine them into a "Working Conditions" section? But better to follow instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Physical Demands and Work Environment have specific content. So we could include them as separate sections.
But we need to decide if we should include them. The examples didn't list them, but they are not prohibited. I'd include them as separate sections: Physical Demands, Work Environment.
Thus sections: About the role (company overview), Responsibilities, Qualifications, Benefits, Physical Demands, Work Environment.
We need to ensure we don't repeat the job title as a heading. The job title is "Senior Enterprise Applications Support Analyst". We must not put that as a heading.
We must not put Job ID/requisition numbers as headings.
Now craft HTML.
First, About the role: combine the introductory paragraphs about SBA Communications, mission, culture, etc. Let's extract:
"Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes —the essential infrastructure that keeps our world connected. We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives. We believe in shared success. At SBA, we invite every team member to think like an owner."
That's the About section.
Now Responsibilities: list from "What You Will Do – Primary Responsibilities". Provide bullet points.
We need to capture each bullet exactly as in text. Let's copy them:
- Provide enterprise-wide support for one or more ERP and business applications, including Dynamics GP, CLM, CRM/DS365, Enterprise Content Management systems (Perceptive/Hyland, SharePoint), UiPath (RPA), Oracle, Workiva, custom-developed in-house applications, and future implemented solutions.
- Provide Tier 2/3 technical support for enterprise applications, including troubleshooting, root cause analysis, incident resolution, and timely follow-up to meet internal customer needs.
- Deliver excellent customer service by developing a strong understanding of the company’s business, responding effectively to internal customers, and following through on commitments.
- Advise, support, and guide users in the effective use of ERP and enterprise applications, including facilitating end-user training as needed.
- Partner with business stakeholders to gather requirements and translate them into system solutions that support operational and business objectives.
- Support system integrations, data flows, software enhancements, third-party products, and process automation initiatives following implementation.
- Assist with monthly, quarterly, and annual system processes to ensure reliable and compliant operations.
- Drive continuous improvement through discovery, development, and optimization of business processes, internal department workflows, and application support services.
- Support SOX compliance through strong end-user support, adherence to IT department standards, and proper documentation and approval processes.
- Perform unit testing and coordinate formal end-user User Acceptance Testing (UAT), regression testing, and release validation to ensure timely and successful completion.
- Develop and maintain documentation including SOPs, process maps, knowledge base articles, and incident records in the department’s tracking system, including monitoring follow-up actions as needed.
- Analyze data trends and system performance to recommend improvements, maximize productivity, and support execution with a high attention to detail.
- Collaborate with cross-functional teams, including IT, HRIS, business stakeholders, and external vendors, to support enterprise applications and related initiatives.
- Perform other projects and duties as assigned.
Now Qualifications: from "What You’ll Need – Qualifications & Requirements". Also includes "Physical Demands" and "Work Environment" later.
Qualifications bullet list:
- Bachelor’s degree in Information Systems, Business, HR, or related field.
- 5+ years of experience in enterprise applications support or related role.
- Experience with HRIS platforms (e.g., Workday), Financial platforms (Dynamics) and enterprise systems.
- Strong understanding of data governance (SOX/ITCG)
- Strong analytical, problem-solving, and communication skills.
- Experience supporting global operations and working with cross-regional teams.
- Knowledge of integrations, data management, and system configurations.
Now Benefits: from paragraph after "In addition to a competitive salary range, we offer a comprehensive benefits package to support your health, financial security, and overall well-being." Then list:
- Financial Wellbeing 401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable
- Equity opportunities, including participation in company equity stock plans, where applicable
- Health and Mental Wellbeing Medical, dental, and vision insurance with employer contributions toward coverage
- Paid parental leave and company-paid life insurance and short-term and long-term disability (STD/LTD), where eligible
- Wellness programs and resources, including an employee assistance program and well-being initiatives
- Personal Growth & Balance Paid time off and company-paid holidays
- Flexible work arrangements, including an allotment of remote workdays per year, depending on the role
- Education assistance and professional development and certification or licensing support, where eligible
- Performance-based bonus or incentive compensation, which may be available depending on the role
- Benefit offerings are subject to plan terms, eligibility requirements, and applicable law, and may vary based on factors such as employment status, job classification, work location, and scheduled hours. Certain benefits may not be available to part-time employees or employees working fewer than 30 hours per week. The company reserves the right to modify or terminate benefit plans at any time, consistent with applicable law.
We need to keep that as Benefits section. Use - for list items. The last two sentences are more prose; could be a
after the list.
Now Physical Demands: list bullet points:
- Ability to stoop, bend, kneel or crouch.
- Ability to stand, walk and sit.
- Ability to reach with hands and arms
- Visual ability correctable to 20/20.
- Sitting up to 90% of the day.
- Ability to respond verbally in an understandable, professional manner in person and over the telephone.
- Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
- Ability to lift up to 15 pounds.
Now Work Environment: bullet points:
- Office/ Cubicle workspace.
- Moderate noise level.
Also includes "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's a sentence preceding each section; we should include that as prose maybe.
The Physical Demands and Work Environment sections each have a preceding sentence: "The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." and similarly for Work Environment. We should include that as a
before the list.
Now we need to ensure we don't include any boilerplate like "If you’re ready to make an impact with a stable industry leader, we want to hear from you
after the list. Now Physical Demands: list bullet points: - Ability to stoop, bend, kneel or crouch. - Ability to stand, walk and sit. - Ability to reach with hands and arms - Visual ability correctable to 20/20. - Sitting up to 90% of the day. - Ability to respond verbally in an understandable, professional manner in person and over the telephone. - Manual dexterity to input data into the computer and the calculator and operate the equipment listed above. - Ability to lift up to 15 pounds. Now Work Environment: bullet points: - Office/ Cubicle workspace. - Moderate noise level. Also includes "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's a sentence preceding each section; we should include that as prose maybe. The Physical Demands and Work Environment sections each have a preceding sentence: "The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." and similarly for Work Environment. We should include that as a
before the list. Now we need to ensure we don't include any boilerplate like "If you’re ready to make an impact with a stable industry leader, we want to hear from you