Senior Finance Manager, Category Business Units
Whirlpool Corporation · Benton Harbor, MI · 2 mo ago
ManagementFull-time
About the role
The role involves managing customer relationships, resolving issues, and providing technical support.
Responsibilities
- Manage customer interactions through phone, email, and chat
- Resolve complex technical issues and provide solutions
- Follow up on customer satisfaction and feedback
- Train new team members on support procedures
Requirements
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in customer service or technical support
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple tasks
- Experience with CRM systems is a plus
Skills
- Customer service skills
- Technical troubleshooting
- Problem-solving
- Communication
Benefits
- Flexible work schedule
- Competitive salary
- Health insurance
- Employee discounts
Pay
$40,000 - $50,000 annually
Schedule
Monday to Friday, 8:00 AM - 5:00 PM