Senior Field Support Supervisor (E)

Job Description/Preferred Qualifications

Lead installation, maintenance, and upgrade activities for KLA systems at customer sites
Assure training and certification of a team of engineers
Develop and drive a positive, collaborative work environment
Learn/Model KLA business processes
Be a positive leader that develops team
Coordinate rapid response to critical issues and customer escalations
Drive escalations and assure customer focused approach
Drive operational excellence through strong systems, documentation, and execution discipline
Develop and maintain strong internal and external relationships
Manage cost through effective resource deployment and install case oversight
Present business updates and performance insights to senior leadership
Represent Customer Operations in Product Life Cycle teams
Partner cross-functionally with engineering, customers, and leadership
Hire, coach, and develop a high-performing field support team

What You Bring

3–5 years in a lead or supervisory role
3–5 years supporting semiconductor capital equipment
BS/AA degree or equivalent experience
Strong project management and organizational skills
Clear communication and confident presentation abilities
Customer-first mindset with strong interpersonal skills

Why KLA

Work on cutting-edge semiconductor technology
High visibility with senior leadership and product teams
Real ownership driving customer success and operational impact

Minimum Qualifications

Doctorate (Academic) or work experience of 0 years
Master's Level Degree or work experience of 2 years
Bachelor's Level Degree or work experience of 3 years

Pay Range

Base Pay Range: $81,300.00 - $138,200.00

Benefits

Includes participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Equal Opportunity Employer

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.