Senior Field Support Supervisor

What You’ll Do

• Lead installation, maintenance, and upgrade activities for KLA systems at customer sites
• Assure training and certification of a team of engineers
• Develop and drive a positive, collaborative work environment
• Learn/Model KLA business processes
• Be a positive leader that develops team
• Coordinate rapid response to critical issues and customer escalations
• Drive escalations and assure customer focused approach
• Drive operational excellence through strong systems, documentation, and execution discipline
• Develop and maintain strong internal and external relationships
• Manage cost through effective resource deployment and install case oversight
• Present business updates and performance insights to senior leadership
• Represent Customer Operations in Product Life Cycle teams
• Partner cross-functionally with engineering, customers, and leadership
• Hire, coach, and develop a high-performing field support team

What You Bring

• 3–5 years in a lead or supervisory role
• 3–5 years supporting semiconductor capital equipment
• BS/AA degree or equivalent experience
• Strong project management and organizational skills
• Clear communication and confident presentation abilities
• Customer-first mindset with strong interpersonal skills

Why KLA

• Work on cutting-edge semiconductor technology
• High visibility with senior leadership and product teams
• Real ownership driving customer success and operational impact

Pay

Base Pay Range: $81,300.00 - $138,200.00 Annually

Benefits

KLA's total rewards package may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed.