Senior Field Service Trainer

About the role

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions.

Responsibilities

• Develops training materials for field service engineers
• Conducts in-person, hands-on training for the field service team
• Develops annual training schedule and online training reservation system
• Maintains training certificates
• Travels with the field service team for OJT or process validation as required
• Assists the technical support engineer with process validations, troubleshooting trees, and procedure development
• Interfaces with internal and external customers in the coordination, planning, implementation, maintenance, and service issues for Globus Medical products
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
• Ensures compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with employees, customers, suppliers, and other third parties

Requirements

• Bachelor’s degree (science or biomedical engineering preferred)
• Minimum of 5 years of experience as a Field Service Engineer in a technical customer service/field service role
• Previous experience as a field service trainer preferred
• Experience in the medical device industry preferred (e.g., Medical Robotics, Digital Imaging, X-ray)

Skills

• Services experience (e.g., Clinical Services/Biomed, Radiology) and understanding of healthcare capital equipment
• Exceptional presentation, communication, and teaching skills in a classroom environment
• GMP and ISO knowledge required
• Personal computer proficiency with MS Office
• Knowledge of quality and/or reliability engineering is a plus
• Ability to make solid decisions that effectively support the business and company policies

Our Values

Our Life Moves Us philosophy is built on four values:

• Passionate About Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented, and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Physical Demands

• Required to sit; climb or balance; and stoop, kneel, crouch, or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific vision abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception, and capacity to adjust focus

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.