Senior Field Service Technician | Remote Position

Responsibilities

• Work safely and ethically alone and as part of a team
• Closely adhere to safety and security standards and procedures
• Complete assigned work in compliance with policies and procedures
• Provide world-class customer service and customer-facing skills
• When not traveling: Report to the Mansfield, Ohio plant; remote work option is an option for this position, with occasional requirements to travel to the Mansfield facility
• Provide technical support to customers (phone, virtual, in-person when needed)
• Prepare/organize service trips
• Research and prepare supporting documentation
• Arrange travel
• Complete any customer-required training/testing before travel
• Plan services and support operations
• Complete documentation/reports
• Job-specific expense reporting
• Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, etc.
• When Traveling: Install and commission equipment
• Troubleshoot and repair equipment
• Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
• Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
• Provide training (on-site, in-house, or virtual)

Qualifications

• High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses
• Military experience is a plus
• Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic, and mechanical equipment
• Experienced working with customers and vendors in a B2B environment
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

Requirements & Disclosures

• Must be able to obtain and maintain a valid passport and a US-issued driver's license
• Must maintain a driving record that is acceptable for coverage under the company's insurance plan
• Management reserves the right to assign or reassign duties and responsibilities to this position at any time
• This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position
• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position