Senior Field Service Technician

Xylem · Richmond, VA · 2 wk ago

Engineering$29–$33/hrFull-time

Job Summary

The Senior Field Service Technician will initiate and execute field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, chemical feed and storage equipment, conducts routine contractual sampling and survey work, preventative/breakdown maintenance, maintains parts inventory, completes cost accounting time entry and field data entry, anticipates and corrects safety issues (both Company and Customer owned equipment).

This role has direct interfacing with customers and may be responsible for work in multiple systems/locations/customers within a primary service area and regional territory. The ideal candidate will be located in the north Richmond, VA area.

Who We Are Looking For

Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

Responsibilities

Create and maintain a safe working environment and culture within the organization
Takes care of company property
Demonstrates high impact culture through innovation, accountability, and empowerment
Must be able to function in a team environment
Usually works with minimal supervision
Works independently

Requirements

Some travel required (20%-50%) depending on division & location (overnight stays, away from home)
High Impact Behaviors: Continuous Professional Development, Collaboration and Teamwork, Results Driven Performance
Education & Experience Requirements: HS diploma or equivalent, preferred May have industry specific license(s) for water or wastewater, Trades / Training Certificates - HVAC/Plumbing/Electrical, Experience Requirements: Clean driving record, 2 to 5 years of mechanical/technical work experience including industrial or commercial process water experience, Water/Wastewater/Chemical handling, processing, analytical experience a plus
Skill Requirements: Electrical, mechanical, plumbing, HVAC, Safe use of power and hand tools and test instruments, Work without direct supervision, Technically sound, Experience with Microsoft Office including smart devices, Must have customer service/field service experience, Demonstrates critical thinking and troubleshooting ability, Synthesizes technical information and communicates it clearly, Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

What We Offer

Health, Dental and Vision insurance available on your 1st day of employment
A generous retirement savings plan
A generous PTO package and paid holidays
Career progression and development plans
Company wellness, rewards and recognition, and employee discount programs
The estimated salary range for this position is $29 to $33/hourly. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement

Join the Global Xylem Team

To be part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).