Senior Field Service Technician

About the role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

Responsibilities

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with minimal supervision
• Works independently

Requirements

• Some travel required 20%-80% travel depending on division & location (overnight stays, away from home)
• Driving Requirements: Driver Application for Employment, Motor Vehicle Report (MVR) Forms: Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours, Road Test, Copy of Driver’s License, Copy of Medical Certificate
• High Impact Behaviors:
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
• Education & Experience Requirements:
  • HS diploma or equivalent
  • Capable of obtaining a CDL, class A or B with applicable endorsements
  • Preferred: May have industry specific license(s)
  • Ability to obtain all required customer clearances (TWIC, DISA, etc.)
  • Ability to obtain DOT Medical card
  • Clean driving record
  • Work experience preferred: 2 to 5 years of technical work experience including industrial or commercial process water experience
• Skill Requirements:
  • Electrical, mechanical, diesel, fusion experience depending on business unit
  • Work without direct supervision
  • Technically sound
  • Experience with Microsoft Office including smart devices
  • Must have customer service experience
  • Demonstrates critical thinking and