Senior Field Service Technician

About the role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Responsibilities

• Installing, servicing, and maintaining water treatment and purification equipment at customer sites
• Performing preventative maintenance and troubleshooting mechanical and electrical systems
• Diagnosing system issues and implementing effective corrective actions
• Interfacing directly with customers to understand needs, communicate solutions, and ensure satisfaction
• Identifying and addressing safety concerns on both company-owned and customer-owned equipment
• Documenting service activities, inspections, and parts usage using mobile devices and Microsoft Office tools
• Maintaining company tools, parts inventory, and service vehicle
• Participating in a compensated on-call rotation, including occasional evenings and weekends

Qualifications

• Experience in field service, mechanical, electrical, plumbing, or industrial technical work
• Strong troubleshooting and problem-solving skills
• Comfort working independently in a customer-facing environment
• Ability to identify safety risks and take corrective action
• Proficiency using mobile devices and basic computer applications
• Valid driver’s license with a clean driving record

Benefits

• Competitive hourly pay (starting around $29-31/hour; based on skills and experience)
• Overtime opportunities and compensated on-call rotation
• Health, dental, and vision insurance starting on Day 1
• Paid time off (20 days from the start) and paid holidays
• Grossly generous retirement savings plan
• Tuition reimbursement and career progression plans
• Reward and recognition programs
• Paid parental leave

Pay

Starting around $29-31/hour; based on skills and experience

Schedule

Compensated on-call rotation