Senior Field Service Technician

Responsibilities

• Install, troubleshoot and maintain Cold Material equipment at customer sites.
• Interface to Nordson assigned project manager.
• Serve as site manager and the Nordson representative during the installation effort.
• Supervise skilled tradesmen to erect and install all Nordson supplied equipment.
• Communicate and resolve issues so that successful sign-off is reached with the customer.
• Identify, analyze and repair product failures.
• Order and replace parts as needed or instruct others to do the same.
• Ensure and provide service to existing customers.
• Perform system audits of Nordson equipment, create parameter sheets and Maintenance check sheets.
• Coordinate the training of Nordson Local Personnel as well as Customer personnel in proper use, maintenance and service of equipment.
• Train Employees, Contractors and Customers to Fully understand System Operation and performance.
• Maintain detailed knowledge of Nordson products, policies and follow procedures.
• Aid marketing in the creation of training programs for International and US employees, contractors and customers.
• Provide Technical Phone support to International Field Engineers and customers.
• Perform other duties as assigned.

Requirements

• Associate’s degree or two year technical certificate, or 2-4 years’ experience in lieu of degree/certificate.
• 3-5 years successful experience in industrial service or equipment installation is required.
• Experience with PLC troubleshooting with Allen Bradley controls required.
• Basic electro-mechanical troubleshooting skills required.
• Experience with robotics is beneficial.

Education & Experience

Education & Experience Requirement:

• Associate’s degree or two year technical certificate, or 2-4 years’ experience in lieu of degree/certificate.
• 3-5 years successful experience in industrial service or equipment installation is required.

Preferred Skills & Abilities

• Detail-oriented, self-starter with strong communication and organizational skills.
• Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment.
• Experience in the cold adhesives or finishing industry is preferred.
• Proficient in Microsoft Office.
• Ability to travel, including intermittent international travel is required.
• Demonstrated ability to learn.

Working Conditions & Physical Demands

Field environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel

Estimated 75-90%, depending on candidate location.