Senior Field Service Technician

About the role

Emerson is seeking a Field Service Technician to support customers across the Gulf Coast by providing hands-on service for Engineered Solutions for Flow and Quality Measurement. This role ensures safe, reliable, and efficient operations in the industrial and energy sectors. The portfolio includes custody transfer/fiscal metering systems, analytical process gas systems, continuous emissions monitoring systems, liquid analysis systems, and sustainability solutions. Lifecycle Services cover digital engagements, annual recurring revenue contracts, upgrades, and "As a Service" business models.

Responsibilities

• Perform demand and contract field services, including emergency and scheduled maintenance, for Analytical products, with a focus on Continuous Emissions Monitoring (CEMs), DeNOx, Gas Purity, and Combustion Control.
• Assist with Factory Checkout (FCO), customer-witnessed Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure systems meet quality and functional standards.
• Consult with factory and service centers to deliver technical solutions and collaborate with Sales and Business Development Managers to design comprehensive solutions for customer needs.
• Support technical training and post-sale service planning with customers to ensure effective and efficient use of products.
• Develop and refine best practice procedures for startup and troubleshooting of products, proactively addressing and resolving customer product and application issues.
• Manage overhead, travel, and expenses in a fiscally responsible manner, adhering to all safety, quality, and company regulations to ensure personal and workplace safety.
• Serve as the strategic communication point between customers and the business to resolve warranty issues and drive organizational accountability with regular updates.
• Stay technically proficient on new products and enhancements within the Analytical and Detection product lines through self-study and factory training.

Requirements

• HS Diploma + 3 years of relevant experience OR AAS Technical Degree + 0 years of experience.
• Five to ten years of related experience.
• Travel required up to 50% domestically; occasional international travel may be required.
• Legal authorization to work in the United States.

Preferred Qualifications

• Ten years of experience with Analytical Process Gas Systems and/or Analytical Gas Products.
• Experience with Analytical Process Gas and Liquid applications, such as Emissions Monitoring (CEMs), DeNOx, Gas Purity, and Combustion Control.
• Experience with Sampling Handling Systems and Data Acquisition.
• Understanding of Modbus protocol and network communications.

Skills

• Evaluate pros and cons, risks, and benefits of different solution options.
• Effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.
• Separate and combine activities into efficient workflows.
• Scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

Benefits

• Variety of medical insurance plans, including dental and vision coverage.
• Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Tuition reimbursement.
• Employee resource groups and recognition programs.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

About Emerson

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives. Our dedication to ongoing career development and an inclusive culture ensures support for your success through mentorship, training, and leadership opportunities. We believe diverse teams drive growth and deliver business results while prioritizing employee well-being with flexible, competitive benefits plans.